The Crowne Plaza is very centrally located in downtown Pittsfield. All amenities are within walking distance, including restaurants and shops. The Staff was very courteous. I travelled with my father, who needed a handicapped-amenable room. Front desk was very helpful in that refard. Room was big, furniture a bit dated. Quiet corner room on the 6th Floor. Nice pool and... More

Every time I stay here, the service gets better. Grace is a wonderful host and goes above and beyond her job to make sure my stay is as pleasant as it can be. My room is always ready, even when I check in early, and they don't fuss when I have to check out late. Whether it is an overnight... More

We weren't thrilled with the bathroom ... shower needed to be cleaned better, but the staff was over the top good! More

Spent the evening in Pittsfield while seeing a relative in a theatre production at the Colonial. While the hotel was within walking distance to the theatre, I still can't figure out what else would warrant the over $200.00 a night fee. We were charged $6.00 for parking and the room had no microwave or fridge. The staff was friendly, the... More

Grace at the front desk knows my work schedule better than the employees in my company do. Also, she went out of her way to send a parcel to my home that was mis-delivered to the hotel after I checked out. Grace and the other employees here consistently go above and beyond. More

The Crowne Plaza in Pittsfield played an important part in helping us deal with the devastation that hit our home and our town after the Oct. 29 snow storm left us without power and trees down all around us. We stayed one night in the dark and freezing conditions and decided that we needed to get out the next day.... More

I was traveling for work and brought my kids, so I chose a hotel chain as I was unsure of the B&Bs for the kids. This was great for our traveling family of 4. We LOVED this area and being in Pittsfield made it very easy to get to all the surrounding towns. (Stockbridge for Norman Rockwell's "Main St. at... More

A typical Crown Plaza. Helpful staff, nice indoor pool, but forget the breakfast buffet. More

Having a Priority Club card helps here (complimentary breakfast buffet, for example), but this is a fine place to stay in the lovely town of Pittsfield, close to all the sights that section of the Berkshires has to offer. If you prefer small/quaint/cozy it's not for you. But in particular if you are traveling on business the hotel has most... More