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Quality Inn & Suites Worcester

2.0 of 5
50 Oriol Drive, Worcester, MA 01605
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Quality Inn & Suites Worcester
Ranked #6 of 7 hotels in Worcester
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29 reviews from our community

    Trip type
Traveller rating
    7
    6
    6
    4
    6
Date Rating
Delaware
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 20 May 2013 NEW

Where to start... We didn't have a choice in hotels since we were staying with a large group. The AC barely worked and the room stayed warm. The shower in our handicapped accessible bathroom had a handheld showerhead that was just hanging because there was no fixture to hold it. Someone else in our group had a missing smoke detector... More

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St. Petersburg, Florida
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 19 May 2013 NEW

Asked me if I minded a third floor room and I said no problem. Got my room key, went to the car and got my luggage and then asked where is the elevator. "We don't have one." Is it even LEGAL to have no elevator in a 3-story hotel? After much arguing I finally got a first floor room -... More

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See 4 more reviews by Hooper13 for Worcester
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 May 2013

This hotel seems to be trying to convert from a Quality Inn to a Suburban Extended Stay. Water hardly drains from tub, furniture is antique motel quality, which shows many battle scars and sets near a clinic with guard s in the parking lot. Please don't waste $100 plus dollars on this property. I spend appx 300 nights annually in... More

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Worcester, Massachusetts
1 review
4 of 5 stars Reviewed 30 April 2013

We actually stayed at the Surburban Inn that shares a builing with Quality Inn, the staff at both desks were very helpful and courteous. The rooms were very spacious and clean. Overall, I would recommend this place for short or long term stays.

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Connecticut
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 23 March 2013

If all you care about is a great bed with clean sheets and fluffy pillows, and friendly helpful front desk clerks, this is the place for you! Had a great night's sleep in spite of slamming doors from other guests. If you have allergies, however, stay away. The stench of smoke in the hallways is almost overwhelming. Cigarette butts litter... More

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See 2 more reviews by Ms Patty for Worcester
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review
26 March 2013

Greetings Ms. Patty: Thank you very much for the compliments you have given and concerns you have raised during your stay at the QI. The entire team is very happy to hear that you had a great night sleep and that they could serve you. We are working very hard to eliminate all the issues you experienced by motivating guest... More

Knoxville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 10 January 2013

I am sad to say I will not be returning to this hotel I have been going there for about 3 years and have watched it go through changes. Last year at this time the hotel was great I'm really not sure what happened. Cleanliness has gone done the tubes, Front Desk Agents were dull and drab. Although a few... More

Was this review helpful? Yes 2
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review
11 January 2013

Dear Beth: First and foremost, I do extend my apology for the inconvenience caused. I am very sorry to hear your thoughts on your recent stay with us. We have gone through a major transition in regards to renovation and exceptional services from staff so we are saddened to hear your feedback. I would be very grateful if you could... More

Springfield, Virginia
1 review
4 of 5 stars Reviewed 29 December 2012

My wife and daughters stayed there for five nights and me and the boys stayed with my dad. The girls stayed there because we have a bulldog and she couldn't stay with dad. The motel allows pets which was great for Ms. Lily! The staff was super friendly and accommodating, especially Kerri upon check-in and Jen at checkout. The hotel... More

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Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review
2 January 2013

Greetings David: Thank you for your wonderful review of our property. Our staff takes pride in providing exceptional service with friendly behavior and we definitely feel rewarded and encouraged by such positive reviews. I will go ahead and share your reviews with our staff. We hope to see you again during your next visit to Worcester! Tanner Tin Sales Manager More

nh
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 26 December 2012

We needed a handicap accessible room in a dog-friendly hotel and this fit the bill. The hotel is older, very basic (not even Kleenex in the room), but clean and it was easy to set the room temp to exactly what we wanted (not always easy in some hotels). The staff was friendly, the breakfast OK. It's convenient to the... More

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Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review
28 December 2012

Dear cavaliermom: Thank you for choosing to stay with us and leaving us with a great comment. We are delighted to hear that our hotel could accommodate you with your specific rooming needs. We are a proud pet-friendly hotel in Worcester and our goal has been to provide clean, comfortable, and affordable accommodation together with exceptional services from all of... More

Wichita, Kansas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 20 December 2012

I stayed here for business and will never stay again. I knew things were going to be bad when I stood in the lobby for 15 minutes waiting for someone to show up to check me in. I ended up calling the hotel and after the phone rang for 5+ minutes someone finally answered and said they would come up... More

Was this review helpful? Yes 1
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review
24 December 2012

Dear Immunis, First and foremost, I would like to apologize for your experience at the Quality Inn & Suites Worcester. It is certainly not the impression we want our guests to have of our hotel. We will make sure that the guest service agents are aware of your experience, learn from this and provide an exceptional service moving forward. We... More

Boston
1 review
5 of 5 stars Reviewed 12 December 2012

The staff at the hotel, the cleanliness of the rooms, and the great breakfast are reasons I've been staying here weekly for close to 7 years for business travel. As others have mentioned, Jenn and her sister Rachael go way above and beyond to make sure your reservations are correct and your stay is pleasant. Many others over the years... More

Was this review helpful? Yes
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review
14 December 2012

Greetings Gerry: On behalf of the entire team at Quality Inn & Suites Worcester, I would like to thank you for your wonderful comment you have given us. This has tremendously strengthened our philosophy of being committed to every guest satisfaction in exchange of personal job satisfaction. And most importantly, you are the reason we are here. Guests like you--... More

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Additional Information about Quality Inn & Suites Worcester

Also Known As:
Quality Inn & Suites Worcester Hotel Worcester
Quality Inn & Suites Worcester Hotel
Quality Inn And Suites Worcester
Quality Inn Worcester
Quality Inn Hotel Worcester
Worcester Quality Inn
Address: 50 Oriol Drive, Worcester, MA 01605
Phone Number:
Region: United States > Massachusetts > Worcester
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 hotels in Worcester
Price Range: ££
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Welcome to Quality Inn & Suites WorcesterCountry Charm City Convenience The Quality Inn and Suites is the perfect destination for business and leisure travelers visiting the many business, educational, entertainment and recreation venues of central Massachusetts.Offering easy access to the DCU Center, UMASS Medical Center, government and military installations, and downtown cultural attractions, the Quality Inn and Suites, Worcester is the ideal choice for all your business or leisure travel needs.Choose from our comfortable hotel rooms or spacious well furnished suites with full size kitchens and appliances, and then let our enthusiastic and knowledgeable staff ensure your comfort ... more   less 
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Quality Inn & Suites Worcester
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