I reserved our room just 3 days before we were making our trip to Benton Harbor (they were the only hotel I found with rooms available). When I called to reserve the room I specifically asked if the pool and hot tub were working and I was assured (twice) that they were both working fine. When we arrived, we were... more

I stayed here for 3 nights with my girlfriend. It has a great location directly across from an amazing tapas resteraunt as well as Wal-mart, Meijer, and other stores. The rooms were clean and the staff was A+ excellent. I highly reccomend this hotel. more

This place is definitely motel-like. The property is also no longer part of Best Western and is trying to incorporate the Day's Inn business model. I would consider looking elsewhere if you have the budget. more

The staff was very friendly and helpful. The rooms were very clean. Our breakfast in the morning was very pleasant. more

The front desk staff was more than helpful and friendly when checking in. They took care of our requests without hesitation. They were very helpful with the surrounding area, and had great suggestions for dining and entertainment. The breafast had a great variety and was a great way to start the morning. Ranging from hot waffles, fruits, bagels, juice and... more

I recently stayed at The Best Western in Benton Harbor and was won over by the staff and management. I have been working at the local plant and needed a clean place to stay without the large price tag. I was lucky to run into an aggressive sales team that wanted to work with me ( not like the surrounding... more

A reservation for three rooms was made online at their official web site. Once we arrived, their on-site system showed only one room under the reservation. Strike one. Even though we had booked rooms and had rates and confirmation numbers printed and in hand, the check-in clerk made up rates on the fly. Two of the three rooms ended up... more

Consider all other hotel options before this. The reservation was made for three non-smoking rooms a little over a month in advance directly with the Best Western website. Upon entering the property, there was a sign on the front desk saying that they will NOT honor any reservation except those made directly with this hotel or the Best Western website.... more

The Spa/hot tub didn't work. I looked in the hot tub and water was kind of swirling around. I went in. The water temp was extremely hot - dangerously hot. In the 2 minutes I was in, my body turned red like a lobster. The swimming pool needed cleaning. You couldn't see your feet at the bottom of the water.... more