Front desk booked us on the wrong Saturday so we had to get a different room and pay $40 more. This was after they charged our credit card, though we said not to. Owner blamed us instead of admitting his staff made a mistake and he then refused to credit our credit card so we were stuck. Front desk staff... more

The hotel was very nice. The pool was very clean and they did not strictly enforce the closing time, which was nice with the 4 teenagers we had. The rooms were spacious and clean. The free breakfast was very nice and pleantiful. We did have problems with the toilet in our original room, but we had staff there within a... more

We had Room 214, across from the infamous "Bedbug Room 213". We had NO BEDBUGS. It was a nice comfortable bed. No extras, just a nice room for $72 a night. It was a warm room, so we opened up the windows all night. Very close to all the shopping and restaurants. Sonic, Arby's, Bob Evans, all the restaurants you... more

The rooms are sooo old and need to be remodeled and cleaned! If it wasn't for the location, I would say this hotel is horid. The staff were not friendly and the beds were old and hard. The pillows were just horid. The rooms were a good size, as well as the bathroom. Bathroom appeared clean. The first thing I... more

We have stayed at Country Inns elsewhere and they were great!!! THIS ONE IS NOT!! It is well used. The corridors and stair wells were dirty. The pool was cloudy. The room had an odour of its own (non smoking). The beds and pillows left a lot to be desired. The staff didn't care or listen or understand. The place... more

We have stayed at Country Inn and Suites in Birch Run many times. The reasons why we come back is the location, service, and friendliness of the staff. Andy, the manger, is very personable and always goes out of his way to make our stay pleasant. Great customer service. more

I've stayed in Country Inns around the country and this was the worst I've have ever encountered. The manager wasn't very pleasant as we arrived too early for checking in. He did finally check us in and gave us keys so that after visiting my mother-in-law in the hospital, we could bring in our bags then. We had a king... more

I drove up to the Country Inn and Suites expecting it to be fairly expensive due to its perfect location virtually inside the Birch Run Shopping Plaza. I didn't have a reservations or had a chance to check TripAdvisor on how well it rates. What shocked me was how cheap the room rates were ($59 for a weekday night in... more

We booked a king jacuzzi room here for our 25th anniversary weekend get-away. We have stayed at this hotel many times over the years, and always loved this place. I read the "bedbug" reviews, and still was not deterred, figuring that probably was just an isolated incident. But I think something has seriously changed with this hotel. We arrived about... more