I have stayed here before, the last time was about a year and a half ago. If consistency is a hallmark, this HIE makes that. The good things remain the same-- helpful and friendly staff, good plentiful food at breakfast, clean rooms in overall good condition. Unfortunately, the few not so good things also remain the same-- the exits around... More

Have just returned from a long weekend stay for my son's baseball tournament in the area. I am a priority club member and this hotel is the only hotel so far, that had not issued a welcome package upon arrival. Check in by Nikki was professional. Upon making a reservation, a request was made by both myself & a friend... More

Last year I stayed at this Holiday Inn Express the night before the bridge walk. I paid extra for the Romance package which was supposed to include a stuffed animal, chocolates, and sparkling wine with glasses when you arrived. I was highly disappointed when I walked into the room with my wife to surprise her, and the romance package was... More

Stayed here last year, and again this year. Quite convenient location to I-75 and Gaylord. Rooms are fine - clean, good TV, good beds, mini-kitchen, etc. But the issues of a welcoming, helpful and friendly staff are still a problem. The front desk person at check in did her job and nothing more. Some additional training would be helpful -... More

Generally you don't have any surprises for you at a Holiday Inn Express. Everything is set up to run like clockwork and in a similar fashion and there is no exception here. Staff was friendly, rooms were clean... what can I say, it's Holiday Inn Express, lol.

I am actually staying in this hotel now. I had originally gone to the Hampton Inn with no reservation but they were already book. The Hampton Inn is definitely better and should have a higher rating than this hotel. To star the front desk person was extremely unfriendly and didn't appear to want to be there. Every time I walked... More

We stayed at this location two nights. Once on the way down to U of M hospital and once on the way back. Very reasonable price for the first night, which was matched the second night, even though the weekend rate.was in effect. Room was updated and the bedding was great. Free breakfast was 3excellent. Not a fun trip for... More

We did smell the chlorine but we passed the pool on the way to our room. You have to do a little twisting and turning to get to the elevator. We found our room well appointed with a comfortable bed and linens, clean room, adequate bathroom, couch and sink out in room. We were very comfortable. We have friends who... More

Seasoned traveller , I have stayed at plenty HI Expeesses .. This one I would come back too! The entrance doors are broken, the juccuzzi is broken, the rooms are ok, the beds and pillows may be the worst I have alerted with! Average service , but clearly missing that Holiday Inn Express quality that I have learned to enjoy!