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Quality Inn

2.0 of 5
137 West St., Gaylord, MI 49735
Hotel amenities
Quality Inn
Ranked #11 of 14 hotels in Gaylord
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61 reviews from our community

    Trip type
Traveller rating
    10
    13
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Date Rating
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 May 2013 via mobile

I do many reviews every single week for trip advisor and for the most part I try to remain positive. With this hotel in particular it just needs a complete renovation. From the flowered wallpaper to the stained carpet and everything in between. On a positive note Teresa at the front desk was very pleasant and very accommodating.

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Saginaw, Michigan
1 review
1 of 5 stars Reviewed 28 April 2013

Started out that a fuse blew due to the coffee pot, it took way to long to get it fixed and a contractor that was working there fixed the problem. Internet access took an hour or so to connect on one laptop, was not able to connect a second laptop. Pool was closed for maintenance. Out side of building is... More

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mi702, Front Office Manager at Quality Inn, responded to this review
4 May 2013

Thank you for taking the time to write a review of our property. We use guest feedback to make us aware of ways we can improve. I am sorry your visit was not up to your expectations. We are constantly making improvements and upgrades and would like to invite you to visit our property again in the future. We are... More

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Detroit, Michigan
1 review
5 of 5 stars Reviewed 10 March 2013

There was a phone book, a shower that was like new, a coffee pot with 4 servings of coffee instead of just one, a room safe, and a hairdryer. The room was impeccably clean, and the towels, pillows and sheets had a good thread count. Also, there were lots of towels. Pets are welcome here, which I didn't know. I've... More

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mi702, Front Office Manager at Quality Inn, responded to this review
27 March 2013

Thank you so much for your kind review. We work very hard to keep our guests happy. We are an older property but we pride ourselves on our cleanliness. We look forward to your next visit! More

MARATHON
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 6 March 2013

For a trip "stop-over" where all you need is a place to rest your head, then this is fine; this is an older hotel and the walls, carpeting, paint, furniture, etc., show it. The staff were great [except when one of the staff was standing just outside the entrance smoking; she did dispose her cigarette (but not fast enough), and... More

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mi702, Front Office Manager at Quality Inn, responded to this review
28 March 2013

Thank you so much for your kind review. We are an older hotel but we pride ourselves on our cleanliness. We are constantly trying to upgrade and improve the property. We look forward to serving you in the future. More

Toronto
Senior Contributor
23 reviews 23 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 January 2013

This hotel was older and dingy. No elevators, old carpet, tacky wallpaper, and dirty. The staff were very friendly. The rooms had a lot of dust. The breakfast was not edible. The eggs were cold and the coffee was bland. Worth the extra money to stay elsewhere.

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See 2 more reviews by RB86Toronto for Gaylord
mi702, Front Office Manager at Quality Inn, responded to this review
9 February 2013

Thank you for taking the time to write a review of our property. We use guest feedback to make us aware of ways we can improve. I am sorry your visit was not up to your expectations. We are constantly making improvements and upgrades and would like to invite you to visit our property again in the future. We are... More

Houghton, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 January 2013

As other reviewers have noted, don't expect much from this place. Unless you're traveling with pets, you can probably do better. We needed a place to say with a dog at midnight during a snowstorm, so we were perfectly happy with it. The rooms were adequately clean. The staff was friendly. Breakfast was kind of odd -- there was just... More

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mi702, Front Office Manager at Quality Inn, responded to this review
9 February 2013

Thank you so much for your kind review. We do appreciate your continued patronage. The attached restaurant is owned independently from us. I will make sure to give the owner your comments so that we can work on a solution to those problems. We work hard to make sure all of our guests are happy. We look forward to your... More

Grand Rapids, Michigan
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 30 December 2012

I was unsure from the differences in the reviews i read, but i thought "some people are too picky" and decided to give it a chance. Our room was very small, the bathroom even smaller. Every bad review about the food and service is correct, the eggs were cold and tasted like fish. The table next to us got up... More

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See 3 more reviews by D_Sim0 for Gaylord
mi702, Front Office Manager at Quality Inn, responded to this review
1 January 2013

Thank you for taking the time to write a review of our property. We use guest feedback to make us aware of ways we can improve. I am sorry your visit was not up to your expectations. We are constantly making improvements and upgrades and would like to invite you to visit our property again in the future. The restaurant... More

Duluth, Minnesota
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 27 December 2012

If you are lucky enough to be able to travel with your pet....and need a place to room overnight in Northern Michigan, this place is hard to beat. Do not expect anything other than a place for the family AND dog to stay overnight. Although, this trip there were lots and lots of snowmobile riders, so it may be a... More

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mi702, Front Office Manager at Quality Inn, responded to this review
1 January 2013

Thank you so much for your kind review. We do appreciate your continued patronage. The attached restaurant is owned independently from us. I will make sure to give the owner your comments so that we can work on a solution to those problems. We work hard to make sure all of our guests are happy. If there is anything we... More

Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 15 November 2012

This place needs some upgrades. The only thing I can say is the Staff is very pleasant. Gino's restaurant is disgusting. They were out of everything, including Butter and Cheese. They had two liters for the soda's, I used what looked like someones coffee mug from home. The hotel stinks, beds are nasty, I slept on top of the covers.... More

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mi702, Front Office Manager at Quality Inn, responded to this review
1 January 2013

Thank you for taking the time to write a review of our property. We use guest feedback to make us aware of ways we can improve. I am sorry your visit was not up to your expectations. We are constantly making improvements and upgrades and would like to invite you to visit our property again in the future. We are... More

detroit
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 16 September 2012

We stayed here a few years ago and had a great time. We were pleased to see that our room had new carpet and drapes this time. This is an older building but you can tell they are trying to improve when they can. Our room was spotless. Every staff member we encountered was very helpful and very nice. They... More

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See 2 more reviews by racer8090 for Gaylord
Treetops Resort
Great value on a similar hotel
Gaylord, Otsego County
3.5 of 5 stars 172 Reviews
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Additional Information about Quality Inn

Also Known As:
Gaylord Quality Inn
Quality Inn Gaylord
Address: 137 West St., Gaylord, MI 49735
Region: United States > Michigan > Otsego County > Gaylord
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 14 hotels in Gaylord
Price Range: £
Hotel Class:2 star (2*)
Reservation Options:
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Quality Inn
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