Nice Hotel. Rooms are clean. No issues on check in or out. Great internet access in the room I stayed in. The Chicago Grill has great food not to mention a large variety of brews. Just a walk past the front desk and down a hallway past the ballroom and there is a door that leads right into the Chicago... more

Each year a group of ~ 8 of us travel to a different hotel and city for some mother/daughter fun. This year we selected Grand Rapids and the Ramada Plaza. We selected the Plaza because of it's great location on 28th street but found there to be many more reasons to like the place..... The poolside rooms are great. Lots... more

I recently stayed at this hotel with several of my friends and their wives - we were there on a saturday night - the hotel was full but not overcrowded - the staff went out of there way to make sure we had a good time - food and service at the Chicago Grill (attached to hotel) was top notch... more

Upon arrival, Emma at the front desk was extremely helpful at checking us in. There were a couple of people ahead of us so I was afraid it would take forever..note, I'm not the most patient of people. Emma and her co-worker were efficient and the check-in wait was short..whew! The room was clean and spacious for the rate and... more

Excellent location - right by the Mall, and with complimentary shuttle to/from the airport. Check-in and check-out were smooth. Staff was friendly. The indoor pool and slides are a unique feature! The workout room was well-equipped with free weights, something rarely seen in hotels these days. Breakfast was superb and worth the $6 I paid. more

We were a late night arrival, just passing through. The rooms were clean and updated, and the bed was so comfy. Apparently there is a waterpark onsite, and this is next to the mall. Staff was polite. Plentiful parking. more

We took a mini-vacation to visit friends in the area in March. I booked a bunk-bed suite poolside, and my kids and I were so impressed. The staff went out of their way to welcome us, the rooms were immaculately clean, and my kids loved the indoor pool and the bunk beds! There is a lot to do activity-wise in... more

We stayed at the hotel with a huge group of friends for a getaway pool party for the kids. A chance to enjoy a pool in the dead of winter. The kids had so much fun with the pool, water slide, games, Wii, ping pong. My younger ones enoyed it and my 11 year old son came home saying it... more

We were in Grand Rapids for the night due to a weather delay and needed a room for the night. We picked- up a hotel guide at the mall, this hotel advertised as having a waterpark. We called the hotel and booked a room after asking them directly if they had a waterpark. They said "yes". They do not. They... more