This hotel is beautifully done, with friendly, attentive, but unobtrusive staff. The lobby is gorgeous and offers an upscale restaurant and lounge, as well as a full-service Starbucks. As part of the GR skybridge system, getting to adjacent buildings and the parking garage next door is a breeze. The rooms are well-appointed, clean and modern. Ample plugs everywhere, which is... More

Better than standard Marriott, in great location. Ford Presidential Museum is across street. River views are excellent! More

The JW Marriott Grand Rapids is housed in a very "cool" building and has super "cool" rooms and public areas. I always enjoy being in GR as I grew up there. I was a little disappointed in the staff: they were very slow answering the phone--I even hung up once because I waited so long, and many seemed a bit... More

I only had a one-night stay here and that's way too bad. This definitely an upscale hotel with beautiful guest rooms and outstanding public areas. With contemporary appointments throughout, everything was sleek and clean. My purpose for staying was purely business and in January, having access to skyways to get me to the Devos Convention Center and also to the... More

Stayed 2 nights. Location is on the river, close to some great restaurants. The hotel is new, so the interior is nice, has style, and clean! My room had a view of the river, was quite large, and nicely designed. Bathroom nice and big, bed was comfortable. Service was great, valet service excellent, I would call down for my car... More

This is an amazing property-- Service is perfect, the restaurant is excellent, the ambiance is amazing and the view is spectacular besides a tub and shower in every room. Spend a night just for the architecture. Hard to believe such a jewel is hidden here in Grand Rapids, MI Those week in the knees from heights should probably avoid looking... More

This is an excellent hotel if you are travelling to Grand Rapids.Very efficient staff.Excellent restaurant , however not much choice if you are a vegetarian. Had an opportunity to stay in this hotel for 40 days in the last two months of 2011 and got to know the hotel very well.They gave me access to the Lounge on the 23... More

It's really a great hotel with a modern/contemporary design. The room was perfect, with comfortable beds, a flat screen tv, and a very large bathroom. It is connected to the Grand Rapids skywalk which is a big plus if you are attending a conference or event at Devos convention center or the Van Andel Arena. My only complaint, and it... More

If you like everything to be just perfect, stay at the JW. There is a skywalk that connects to the sorrounding area, so you dont have to be out in the snow all the time. Also, there is a ice rink nearby if you like to skate. More