In town for a business trip. The hotel is very stylish both in the common areas and in the room decor and everything is new including the flat panel TVs that swivel smoothly to avoid glare. I felt like I was at a hotel in New York or LA. A few unusual points: the placement of the sink faucet makes... more

This is the second time I have stayed at this hotel, and I will give it the same great review as the first time - beautiful site, outstanding rooms and great service. We did not use the restaurant or other facilities. Note: We stayed in a corner king room. These rooms are a different shape than the others, with a... more

What a great hotel!! especially for a smaller town....I stayed here on a trip to grand rapids for buisness and it was a wonderful experience. The rooms were CLEAN, COMFORTABLE and BEAUTIFUL! The bathroom was large with a seperate shower and bath. The bed was SOOO comfy!! I definatly will be staying here again!!! THe room service was the one... more

After a weary road trip and two prior bad experiences with hotels in Traverse City and Mackinaw City, we stopped at the Marriott in Grand Rapids. It was an oasis for comfort-starved travelers. Not only is the hotel beautiful and contemporary, our room was fitted with all the amenities... flat screen tv, shower, bath, tech board that enables you to... more

The rooms are nice, especially the furniture. The restaurant is decent, though it was not suitable for international guests. The location was nice, but it was not worth the price. Every thing about the place should have been good until I experienced the service. Certainly, there were some shining stars (mostly in the restaurant), but my overall impression is that... more

I spent the Fourth of July weekend at the JW Marriott in Grand Rapids. Despite being in a confusing little courtyard with a small army of valets, this is one of the best Marriotts I have stayed at. The adjectives which come to mind are as follows: modern, chic, trendy, cool and hip. Even the elevator music is very upbeat... more

We just returned from a short visit to Grand Rapids. The city has elevated walkways to major centers in downtown. Our hotel was connected to this system. This is the best value for JW hotel. Normally not somewhere I'd take children to but we enjoyed great service and a terrific stay. Our room was exactly as we asked and the... more

Overall I must say this hotel was very clean and the service above adverage. A friend and I stayed at the hotel and found the room to be very plush and comfortable. The overall look of the hotel has a retro feeling to it. Because it is a new hotel everything is up to date. The staff was very friendly... more

I've now stayed in this hotel on two separate occasions. It is an amazing hotel for anywhere but I was especially surprised to find this in a moderately-sized city like Grand Rapids. Service is excellent throughout. From valet, to checkin, to room service -- everyone makes the extra effor to make your stay great. Rooms are decent sized but very... more