We stayed here for one night. The hotel room was clean and very modern. I found no problems in the room and was comfortable at all times. We didn't take advantage of the other amenities due to time constraints but there seemed to be many! The location is fantastic. Everything you could ever imagine is on the road the runs... More

We stayed here with a travel volleyball team for a weekend tournament. The rooms were clean, the kids enjoyed the pool and the location was convenient. Our tournament venue was less than 1/2 mile away! We were pleased with the ammenities the hotel offered. Some chose to eat at the restaurant at the hotel, and were pleased with it... while... More

stayed here for a week in Feb. Quick observations. Service was very friendly and helpful. Nicely done. The hotel itself needs some attention. Door locks, mattresses need updating. No frigs in the room which is a standard these days (especially if your target market is families). Pool area is very nice with lots of space. Given the great rate we... More

Stayed last night for one night with my husband on a weekend outing...Very clean, nice beds and pillows...comfy room furniture...but...so many doors! To get from hallways to the next hallway to the lobby,say, or the pool...there are so many doors! I guess it would be great in case of a fire...but a bit confusing to find your way around if... More

During a recent stay in Grand Rapids, along with other families, our group organizer chose to stay in the Crowne Plaza Hotel on 18th street. Prior reservations had been made by an organizer of the event. When we arrived, there were no reservations under our name...and no reservations for other families who were there for an event the following day.... More

We stayed here a few weekends ago as a place to crash for the night after luging in Muskegon and thought the hotel was average. The lobby was quite pretty and the staff was accommodating and friendly. Once we got to the hallway where our rooms were located we noticed the housekeeping staff was still cleaning; it was five in... More

Fabulous service from the women at the front desk, but the gentleman with the "I'm in charge attitude" seemed only to notice the men and entirely ignored my gal pal and myself. For some reason the hotel was full of children during our stay and the adults seemed to give them free reign. It made what would otherwise have been... More

Room was nice and clean, bathroom a little small. Awesome staff. I asked if they had a USA Today at the front desk, the gentleman said that they had run out, but would go to the store to get me one. Every employee very friendly and go out of their way to be friendly and helpful.

I have stayed at several places in Grand Rapids but I truly enjoyed this one. The service alone was worth it. I found a few mistakes in my room like a hair on the toilet and rust on things with noticeable dings on furnishings however the rooms overall appearance was clean and cozy. The staff super friendly, and the service... More