I have stopped at this hotel twice now while on business in Grand Rapids. The first time I waited at the front desk for about 15 minutes while waiting to even see a hotel employee. There was however, a sign on the desk stating, "busy helping a guest". After being told they would be right back to help me, (must... More

Returned here yet again for another business trip. I have to be truthful and admit I was not as pleased with my room this time around. The trash was not emptied from previous occupants, and the bath mat towel was hanging over the edge of the tub soaking wet. Since I was alone, I made due with the other towels.... More

I've stayed here at least 10 times over the past five years or so. When I first stayed here, it was a lovely place with great service, slightly dated but spotless rooms and common areas, and unparalleled value. The breakfast used to be great, served on real dishes, with fresh fruits and other items you rarely see at hotels at... More

I cannot believe the attitude in this place. There is no staffing. There is no maintenance. There is no cleaning of public areas. Oh did I mention the birds had no food? The insides of diaper left for 2 days in the pool. My daughter had already cleaned up the dirty towels, beer bottle caps and trash but drew the... More

The Good I have a sophmore year college student in Grand Rapids, therefore I am getting quite accustomed to the area. Normally I prefer to stay at the Clarion hotel, which I love, for my visits to see my son or tend to college related stuff. However for my most recent trip I chose the Quality Inn Terrace Club because... More

Disgusting! I would NEVER stay here again. First we go to check in our room it's on the 3rd floor, so me, family and our infant go all the way up there with all of our stuff, put the key in the door, and the room was never even cleaned. Stuff everywhere, sheets on the floor.... We obviously immediately called... More

My wife and I visit Grand Rapids yearly, for ArtPrize. We decided this year to forgo the "participating" hotels (providing a complimentary ArtPrize "goodie bag"), and look for a good value. And did we ever find a good value. The rack rate was good, the AAA rate we paid was almost unheard-of in a facility that is not a "cheapie"... More

I've been staying at the Quality Inn Terrace Club for the past view business trips to the Grand Rapids area. I've stayed there three times now, so I can write an honest review. The rooms and the beds, bathroom have been clean, well-made and all-in-all, very nice condition whenever I've stayed here. The location is one of the best around,... More

The lobby looks good. Our room was clean but stunk. The pool area had pizza boxes, beer bottle, peanut shells, and a few hair balls. broken patio furniture all around. I told the staff and nothing changed over the next coulple days. The weight room had food crumbs all over, it was filthy. There was something spilled in the elevator,... More