We were with a group of swimmers this week / weekend for conference champs. We spent three nights at this hotel and two out of the three mornings we did not have any hot water! We are not even talking a little warm water but COLD water for our showers!! Granted the hotel was crowded but come on, most there... More

We were not happy with our stay at all. The hotel was probably close to sold out if not sold out. Many rooms were occupied with swimmers competing at Conference Championships. Most do not take showers in the morning. So the fact that the hotel was full should be no reason for a hotel to run out of hot water.... More

Our experience throughout our stay was wonderful - excellent service, comfort, breakfast, facility - however, days after our departure our review of this establishment went sour. Days after check-out I learned that our credit card had been charged over $20 for "2 pillows that housekeeping could not account for". We did not even receive a phone call alerting us to... More

Traveled with my kids. Received a room with no air, but offered a fan. More

Spent one night with my son's soccer team here as we traveled across the state for a soccer tournament. The customer service was unbelievable - they were able to place our families on the same floor which many of the motels will not. We had a 7am game on Sunday morning, so they were nice enough to have the hot... More

Great room, fireplace, fullsize kitchen table, separate room with Wirlpool bahtub. Great continental breakfast. Room very clean! You can walk to Wal-Mart, within a mile of the Grandville Mall,. More

The room was so nice and clean. Plenty of towels and cups. The staff was friendly and helpful and the breakfast was wonderful. Great area to stay especially if you want to shop More

Stayed with a family of 7 in one of the suites. We wanted to attend the Muskegon fair without being too close. Rooms were basic, but had plenty of space. 2 queens, a divider half-wall, and a pull out sofa bed. Hotel was fairly clean and staff was friendly. Another great thing for us was the location. The hotel is... More

We were traveling late and needed a place to stop for the night. We were were headed toward Grand Rapids and figured we could get a better deal on the outskirts of town. We stopped at The Residence Inn to compare prices, but it was much more than the Comfort Suites (but it was newer too.) Since we were just... More