The clerk accidently re-rented our room while we were out at dinner - we found out when our key didn't work when we got back. My husband was upset, but said, "Mistakes happen...no problem". While waiting on a new key, another customer overheard the clerk say, "They walked in and right back out" and he said, jokingly, "Oh! So it... more

We stayed at the Best Western of Hartland, MI 9/5-7/2008, and were disappointed in the facilities. I use a wheelchair or a scooter and have stayed in over a couple dozen “handicapped” rooms over the past decade. This motel was by far the least accessible. Specifically, 1) the bathroom was too narrow to turn a chair or scooter around, and... more

Stayed here 1 night and was pleasantly surprised by the comfort of the bed, good price for a walk-in and quietness, even though it is located very near an expressway. Nice staff and late check out was no problem. recommned!! more