We were told that we had aquired a non-smoking room when we had called one month in advance to get a smoking room. Also,a week before the stay we called again to make sure we had the smoking room. When we arrivied the night manager told us that WE changed the room earlier that day. ( A LIE) We told... more

The hotel was in the process of remodeling and greatly needs it. Wish I had known before I made the reservation. Bathtub had a hole in the side wall, high speed internet wasn't working and was needed for business. Although the reservation was for 3 people, they had towels for only 2, so we had to obtain extras. There was... more

First off, let me start off by saying I honestly was a little sceptical about going to this hotel after i read all of the reviews, but at $99 for a jacuzzi room, you couldn't beat it....This Hotel completely blew me away. They have just finished renovating due to new ownership and let me just say WOW ! !....The pictures... more

Check in was no problem. We rented this room to have a place to crash after we took our friend out for her Bachelorette Party. We came into the room before hand and set up decorations. When we came back after the party one of the games we had set up was missing from the room. Someone had come into... more

I shared a room with 2 friends. Had to get additional towels from front desk on arrival. Housekeeping was terrible. Ran out of towels, toilet paper, kleenix, room not cleaned properly. Then to top it off, my American Express Travellers cheque was refused in payment. This was extremely upsetting. I would definitely not stay here again. At the cost of... more

When we checked-in and got to our room, it was dirty already. The carpet was sticky, it had old clothes in the closet, an empty bag of chips in one drawer. At the check-in, they said they would find a crib for us, but after a few hours they simply declared they couldn't find it... After a lot of discussion,... more

I booked our 4-night stay at this Best Western simply because it was inexpensive ($71 a night on Expedia) and close to friends and family. We were very pleasantly surprised by the room; while the description did say that the room had a jacuzzi tub, we were expecting a small one in the bathroom. Instead, the king room had an... more

I'll start by saying my husband and I came here for the large in room hot tub. It looked great, clean, surrounded by mirrors, and did I mention large. I lit candles, brought a CD player and turned on some romantic music and started filling the tub. When the water was above the jets we turned them on (as per... more

I stay here a few times a year when visiting area, decent rooms, clean, usual breakfast at BW. LOcation is handy. more