We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 9 Madison Heights hotels »

BEST WESTERN Troy-Madison Inn

2.0 of 5
1331 West 14 Mile Road, Madison Heights, MI 48071
Hotel amenities
4.0 of 5 stars 16 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

16 reviews from our community

    Trip type
Traveller rating
    4
    2
    3
    3
    4
Date Rating
TravellerGal
Toronto, Canada
Senior Contributor
32 reviews
46 helpful votes
3 of 5 stars Reviewed 28 December 2011

We booked two rooms at the Best Western for a one night stay for a post-Christmas shopping trip. Check-in was delayed as there was some confusion on the hotel's part. We had planned on using credits on a travel card to pay for the rooms. When the reservations were made through the travel card company, we were told that everything... More

Was this review helpful? Yes
bpsd
San Diego, CA
Reviewer
5 reviews
1 helpful vote
4 of 5 stars Reviewed 21 November 2011

My family and I stayed a night here for a quick stop over. For under $50, this place was all we needed, clean room with 2 beds, an indoor pool for the kids, and free breakfast. The rooms were average size, not large but not tiny. It was a cold night and the heating system worked perfectly. The indoor pool... More

Was this review helpful? Yes
World T
London, Canada
2 reviews
11 helpful votes
5 of 5 stars Reviewed 5 September 2011

My husband, my 3 year old daughter & I stayed here after our day at the zoo. We stayed 2 nights. We didn't have one complaint. Come on for 53 dollars a night--it compared to the Royal York in Toronto for $200. The rooms are small-but that is fine--ours was clean, & the second day when we got back-our room... More

Was this review helpful? Yes
bester14
Mississauga, Canada
2 reviews
4 of 5 stars Reviewed 24 May 2011

I stayed here on may 22nd, 2011 for one night. It was a saturday night and it was close proximity to shopping and our friends lived close by. Front desk staff was very friendly. Very comfy beds. The hotel wasnt exactly the Ritz Carlton but it was comfortable and clean. Right off I-75 so it was very easy to find.... More

Was this review helpful? Yes
Wisconsin-Born
Madison, Wisconsin
Senior Reviewer
7 reviews
3 helpful votes
3 of 5 stars Reviewed 4 October 2010

It's always a challenge to book a hotel room. There are times when your experience doesn't match up with that of others. We absolutely needed a location to stay. Despite a number of less-than-positive reviews, we booked a room at this location anyway. The desk staff was superb. But the room was borderline awful. Bedding was old and faded --... More

Was this review helpful? Yes
adeater
Newaygo, Michigan
Senior Reviewer
6 reviews
3 helpful votes
3 of 5 stars Reviewed 11 August 2010

My daughter and I stayed at this Best Western during our trip to the Detroit Zoo. When we got to Detroit, it was pouring rain and the hotel staff let us check in really early. I was thankful for the hotel's indoor pool. We spent a lot of time there... it was clean, the water was comfortable (not cold). The... More

Was this review helpful? Yes
Ligia Pelean, Guest Services at BEST WESTERN Troy-Madison Inn, responded to this review
17 October 2010

Thank you for staying with us! We apologize though that our arcade room was not advertised correctly and we will work hard to ensure that what you see advertised is what you get. Thank you for taking the time to write this review and we can't wait to see you again when it gets warm! More

bestwesterntraveler
Port Austin, Michigan
1 review
5 of 5 stars Reviewed 30 July 2010

Hotel was wonderful, very friendly staff, great breakfast area. Will definetly stay there again when I'm in the area! More

Was this review helpful? Yes
Ligia Pelean, Guest Services at BEST WESTERN Troy-Madison Inn, responded to this review
17 October 2010

We loved having you, thank you for the great review! More

StaticTorque
Port Huron, Michigan
1 review
5 of 5 stars Reviewed 28 June 2010

The rooms, and parts of the hotel, were recently renovated as told by the lady at the front desk. The staff was very friendly and helpful. they gave me and my wife direction to where I needed to be. We were in the Madison Heights for a shopping experience since both Oakland Mall and The Somerset collection were close by.... More

Was this review helpful? Yes
Ligia Pelean, Guest Services at BEST WESTERN Troy-Madison Inn, responded to this review
5 July 2010

Thank you for the great review! We can't wait to see you again! More

LasalleFeisMom
Windsor
Senior Reviewer
8 reviews
1 helpful vote
1 of 5 stars Reviewed 9 January 2010

We booked this hotel online. We had planned a weekend getaway with another family. There were 8 of us total, 4 adults and 4 children. We pulled into the parking lot, and were immediately concerned to see a hotel room with it's curtain open, that looked like it had been ransacked. We could see garbage from one end of the... More

Was this review helpful? Yes
Ligia Pelean, Guest Services at BEST WESTERN Troy-Madison Inn, responded to this review
7 May 2010

Thank you for taking the time to write this review, we greatly appreciate it. Without our customers responses we couldn’t continue to improve our hotel. However, we do sincerely apologize about the experience you had at our hotel. Our standards are set much higher than what was shown to you on your trip. We are looking into all the areas... More

picklecrow
Etobicoke
1 review
1 of 5 stars Reviewed 6 November 2009

The place is dirty, my socks were black from walking in the room. The front desk staff were uncooperative and rude. I would recommend their breakfast. I took sick a few hours after eating a hard cooked egg. I am surprised that Best Western have not cancelled their franchise. More

Was this review helpful? Yes
Ligia Pelean, Guest Services at BEST WESTERN Troy-Madison Inn, responded to this review
7 May 2010

We take every review very seriously and would like to let you know that we have addressed the issues. Cleanliness is one of our top priorities and we have therefore just re-cleaned all of our carpets professionally to ensure that this problem never occurs again. Thank you for your review and we truly apologize for the inconvenience you experienced at... More

Travellers who viewed BEST WESTERN Troy-Madison Inn also viewed

Red Roof Inn Detroit Madison Heights
4.5 of 5 stars 21 Reviews
Madison Heights, MI
Show Prices ABS:HotelCheckRates-d235275?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Hampton Inn Detroit / Madison Heights / South Troy
Show Prices ABS:HotelCheckRates-d90112?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Homewood Suites Detroit Troy
4.5 of 5 stars 38 Reviews
Troy, MI
Show Prices ABS:HotelCheckRates-d253121?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 9 hotels in Madison Heights, ranked by popularity »

Been to BEST WESTERN Troy-Madison Inn? Share your experiences!

Write a Review Add Photos Add Videos

BEST WESTERN Troy-Madison Inn Also Known As

  • Madison Heights Best Western
  • Best Western Madison Heights
Address: 1331 West 14 Mile Road, Madison Heights, MI 48071

Is BEST WESTERN Troy-Madison Inn your business?

  • Manage your listing
BEST WESTERN Troy-Madison Inn
Show the lowest price for this hotel* (from our partners)
Show Prices