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Holiday Inn Muskegon


Hotel class 3.0 of 5
939 Third Street, Muskegon, MI 49440
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Reviews you can trust

56% Recommend
3.5 of 5 stars 49 reviews
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By trip type
All (49)
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1 of 5 stars
Muskegon
6 Dec 2009 | Trip type: Couples

Last evening we had reservations at the restaurant for 5:45 pm, because we had a play across the street at 7:30. We ordered our meal prior to 6:00, receiving our food at approx. 7:15. Not only did we not have time to eat our meal, but my baked potato would not melt the butter I put on it and my... more

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4 of 5 stars
Lafayette, LA
26 Sep 2009 | Trip type: Business, Solo travel

The Muskegon Holiday in was a typical older but refurbished Holiday inn, with the expected amenities. Bedding was the current white comforter style that I love, and was indeed comfortable with a choice of pillows. The room was clean and bathroom good with a HI Express-style shower head. The internet signal strength was excellent. Internet speeds were noticeably slower in... more

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1 of 5 stars
michigan
31 Aug 2009 | Trip type: Family
1
person found this review helpful

Our son was getting married in Muskegon on July 25th, the bride's family reserved a block of rooms for the guest at a special rate, but to get it you had to fight. They told all most everyone that there were no rooms left at the rate, even the day more had been added. You had to go through 2-3... more

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5 of 5 stars
Cincinnati
25 Aug 2009 | Trip type: Family

This hotel was clean and bright. Large comfortable room, nice towels, wonderful, helpful, cheerful staff. Decent restaurant. A bargain at the price. more

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2 of 5 stars
Wisconsin
16 Aug 2009 | Trip type: Couples

This was our second stay at this Holiday Inn. It was average, at best, for the price. ($108) Check in was rushed. Didn't feel like a valued guest at all. The girl at the desk was polite but not really friendly. Our reservation was for a king, but we got two queens. Parking postivietly sucks. Had to park down a... more

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5 of 5 stars
Madison, Wisconsin
13 Aug 2009 | Trip type: Family

Even though the staff was overtaxed because of an influx of guests due to a power outage in Muskegon,we found them very helpful, friendly, and efficient. This well-located hotel is lovely and the beds are very comfortable. We had a great meal in the restaurant and thoroughly enjoyed our stay. more

FANTASTIC
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5 of 5 stars
Chicago, IL
12 Aug 2009 | Trip type: Couples

We make this trip every year by the Ferry. Last year we stayed at a different hotel and had a bad experience. This year our trip was FANTASTIC. We are in our 70's and have special needs. They let us check in early and made sure we had a refrigator for medication. The manager the morning we checked in was... more

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2 of 5 stars
Naperville
11 Aug 2009 | Trip type: Family

We had to drive thru a bad part of town to get to the hotel. And the hotel is located in a deserted downtown where there aren't any other activities or restaurants close. There weren't enough swimming towels available and after four calls and a trip to the front desk (dripping wet), we were still left stranded without towels for... more

Beware!
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2 of 5 stars
Colorado
3 Aug 2009 | Trip type: Business

Pros: Nice lobby. Spacious rooms. Comfortable bed. Clean room and bath. Wi-fi. Cons: Jennifer at the front desk gave bad advice for a breakfast place. Made me walk 12 blocks instead of 4. Jennifer wouldn't allow a 11:30AM late checkout. One room could do it, but not the other??? Room furniture dated. TV old. Additional: Go to Carmen's Diner at... more

Management response from
BWhitney, Director of Sales

We clearly missed our mark having you walk so far for breakfast. We are replacing the TV's in all our guest rooms soon. We are pleased that you enjoyed our lobby, rooms and new beds. We did just renovate our hotel and the downtown is on it's way to being completed as well. Please feel free to contact us directly...

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3 of 5 stars
chicago
3 Aug 2009 | Trip type: Family

The staff was friendly. Overall appearance was attractive and clean. I called ahead to request a non-smoking room. Once we settled in for the night,it was clear we had a smokers room, and were next door to other smokers,because the smell seeped into our room through the AC and ventilation. There were also ashtrays placed through out the room. All... more

Management response from
BWhitney, Director of Sales

We strive for guest satisfaction and would like the opportunity to speak with you directly. You can call the front desk and ask for the Front Desk Manager. We gladly welcome your feedback and comments. This helps us improve our guest/customer satisfaction.

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Location: Muskegon, MI
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Holiday Inn Muskegon Also Known As

  • Muskegon Holiday Inn
Address: 939 Third Street, Muskegon, MI 49440
Muskegon hotels Holiday Inn Muskegon
3.5/5.0
49