I found that the staff was not adequately trained to handle any problems that occurred. My king size room with sofa bed didn't have any pillows for the sofa bed. Apparently, all the pillows were handed out, so the solution was a hard blanket with a pillow case - hello neck ache and very little sleep. This happened two days... more

Wasn't happy with the hotel the night before so we decided to move to a different area. Most of the hotels in this area were $50+ more. Nothing special about this hotel at all. Nice size King room, but plain. When we booked the room the staff member knew we had a small child that would just want to swim.... more

The complimentary use computer with internet connection in the lobby was a great plus, as was the continental breakfast (love the waffles)! I would encourage friends/family to stay here - nice, quiet accomodations with those additional things that make you feel welcome. This hotel is appx. a 15 minute drive west of the Detroit Zoo. The 12 Oaks Mall is... more

I stayed here for business. The location is great and in a good neighborhood. There are plenty of dining options around as well as some shopping. The staff was pleasant, but didn't go out of their way. Wireless internet worked well in the rooms. The only business center they had was a computer set on a table just beside the... more

Finally I got what I expect from a three-star hotel: * The price was right * My room was clean and odor-free with simple, tasteful furniture. * It had a great iron, an ironing board, a hair dryer, a drip coffee machine, and a decent TV with current movies. * It was quiet. * The internet was free, wireless, and... more

I stayed here for a one night stay on President's Day on February 19th, 2007. I was in Novi for a brief business trip and stayed here with a colleague (who booked the hotel). The check in process was simple, and my room was ready, clean and about average for a 3 star-type hotel. That said, it was a good... more

The hotel is in a good location (just off the highway); close to shopping, restaurants and in an agreeable area. Our king guest room was nicely furnished with a separate desk area and the bathroom had granite countertops – an unexpected upscale touch! Continental breakfast was very adequate with fresh fruits; cook to order waffles, hard boiled eggs plus all... more