I was hopeful for this hotel to be great. The only good thing was leaving. The list below are the issues we had. *The pool is freezing. And when we asked about it, the woman said it was because if the temperature is kept about 80° fungus starts to grow. How can that possibly be true as hot tubs are... More

There were buckets placed throughout the hallway on your way to the rooms. This was not a very welcoming sight. However, the real issue was the pool. My daughter and husband spend hours swimming whenever we stay in hotels and we regularly book nights out for the purpose of swimming. This pool was so cold they couldn't stand to get... More

Mildew Smell, Damp, i have a severe allergy to mold and i was itchy and congested while staying at this hotel. The hallway leading to the rooms had several ceiling tiles out and pails where on the floor catching drips that seemed to be coming from the duct work. The third floor rooms have been updated, our room smelled of... More

Booked king size room for new years and payed king sized price, instead given a double room at the end of a hall with water leaking from the cealing and told to push the double beds together, manager at the desk treated us like an inconvenience and was not willing to discount the room or help with the issue

First time in Sault Ste. Marie...We were there for a youth hockey tournament. Stayed at this hotel for 3 nights. Fairly easy check-in late in the evening, but things went downhill from there. As soon as we walked in, the lobby had a terrible musty odor. The hallways reeked of urine. Tried to call the front desk numerous times, but... More

The hotel did seem to be in need of new carpet and other updates. I had a king jacuzzi room on the first floor by the back door. The room was a good size, bed was comfy, bathroom seemed dimly lite, the jacuzzi was an odd shape and had some tiles missing. There scuff marks all over the walls and... More

We stayed here for 1 night at the end of September. First off there is a very strong gross musty smell throughout the lobby and the hotel. The carpets in the hallways leading up to the rooms and elevator were heavily stained and I suspect might be the culprit for the gorss smell. The Room was average size and was... More

I was in the Soo for a weekend in September, and booked a room with this location as I was able to get a good rate. I was a little apprehensive after reading some negative reviews, but I had to stick with what I had. I am very glad I did! I see other reviews talking of the need for... More

All rooms in town were selling out fast. By referral from Comfort Inn called the Soo Lodge. We got one of the last rooms. Cathy at the front desk and her fellow staff couldn't have been nicer. The 2 bed room was reasonably priced - they could have inflated the price due to demand. Pleasantly surprised, refrig, micro wave, very... More