We had a medical emergency and the staff really worked very hard to steer us in the right direction. Staff reslly msde s difference. more

We used to stay here when this was Residence Inn but we always had issues. This time around it was different. Rooms are cleaner and the staff attitude is lot different. Will definitely recommend this hotel. more

Where do I begin? 1. I arrived here for a convention with my church. We got to the hotel before check-in and processed preliminary paperwork thinking that once we got back at 3 to check-in we would receive our keys and be able to proceed to our rooms. When we returned to the hotel after 3 PM we still had... more

My mom and I recently traveled to Southfield to visit family and stayed at the Hawthorn Suites for two nights. During that time, our room was not cleaned even once. I contacted the evening desk clerk and was told to ask for the manager the next day. I approached the desk clerk the next morning (her name was "Caitlin") and... more

This horrible hotel is so unorganized. I use this hotel for business clients and I have no choice but to use it. More than half the time they overcharge us and the manager, Evelle (not sure on spelling) is so slow and does not help much. She says she will call back, and she doesn't. They say they'll fax and... more

1)Lier Their website said +Free High Speed Wireless Internet. +Many Cable Channels Including NBC, NFL, PBS And Showtime. Thats are not true.Their Wi-Fi was very slow(kind like dial-up) and weak signal.And room TV had only 7 channels. Weather,tennis,travel and horror movie!! I asked to them fix up or change the room.But they didn't do that.Off cause they had a lot... more

I stayed at the Hawthorn Suites in August, 2008 while I was in the Metro Detroit area on business. The hotel is very accessible by highway and is reasonably connected to the local roads. Within a mile are several shopping areas, and the hotel is very central to Oakland County and a quick drive from Detroit. You are getting what... more

They are in the process of converting what appears to be an old Residence Inn. Our "suite" was supposed to have a separate queen bedroom but did not--it was all one big room. The furniture appeared new, but the closet doors would not open, the bathroom door was a converted door (it had a gold name plate on it--the royal... more

This hotel used to be a Residence Inn but it changed into a Hawthorn Suites. It is also owned and managed by a different compny. They are renovating it and it has changed a lot. I would have not recommended this hotel in the past but I would definitley recommend it now!!! more