Our room was lovely (should be for $200.00) but, a piece of the wooden canopy on our bed fell on my husband! the food was made the night before so it tasted burned. All that was for breakfast was a burned qiche,sparse fruit, and rolls bought from the bakery! I could get the same breakfast prepared fresh at dennys for...
more
When this guest expressed her dissatisfaction, I asked her what I could do to make her visit acceptable. She said she would only accept a full refund. When I told her that we would not do that, she asked me if it wouldn't be better than getting a bad mark with the Better Business Bureau. We did send her a...