I booked my room 4 days in advance through Hotels. com.When we went to our given room & opened the door,there was a man snoring in the bed with his belongings around him! She thought it was the guy from the night before, he must have just come back from and went right back to his room, without checking to see if he could add a night. Although, she didn't check or call the room!! Why are the key codes not erased each day, I was told I don't know.(??!!)I spent 58 minutes on my cell to Hotels.com, who wanted me to pay the difference in a non booked room for that night!! Ended up walking in to a hotel and fixing the problem myself after 2 hours of crazy. more
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