If there were a choice for poor plus, this would be more accurate. The bellman, food service staff, even the engineers were exceptional. Now that being said, you may wonder why I know so much about the engineers. First, on entering our room we met with a loud rushing noise, sounding like the toilet overflowing. Called front desk who didn't... More

We stayed here as a family of four traveling through. We were very impressed with the hotel. It did show its age a bit but the building is in historic downtown so you would expect things to be a bit older. The Breakfast was outstanding and free for children. Overall loved the room, it was very large and very nice.

I stayed at the subject hotel due to a conference. Several items I consider over the limit: Room was $130 but I paid $ 180 due to group rate deadline passing (my fault). But even at $130 it is way overpriced. Due to Government is handy and was where the meeting was. The room was okay, but they wanted to... More

As a PLATINUM level of Marriott's frequent guest program, my rooms are usually always perfect. My preferences (away from elevator & soda/ice machines & no feathers) are always respected - EXCEPT HERE. I had to change rooms, as they put me next to the soda/ice machine and across from the elevators. To top it off, my bed was complete with... More

We travel to Jackson regularly and always stay at this property. The parking is so convenient and the breakfast buffet is always good. The bar offers some food as well. It is downtown, so there are no restaurants within walking distance in the evening, but it is easy in and out. Walking around downtown in the daytime is great, the... More

Talk about southern hospitality! This was our 1st trip to Jackson, and we weren't sure what to expect. From the moment we drove up, we were treated like old friends. Everyone we encountered at the hotel was friendly and helpful. The property itself was spotlessly clean. The beds & pillows were some of the most comfortable we've ever encountered. We... More

The staff alone makes this hotel a destination but you will be disappointed with the rooms that show age tv's were old with limited channels bathrooms were dirty and shower pressure was poor. If it was not for the staff there would be no reason to stay there

I was impressed with the service and support from the staff. The front desk was attentive and pleasant, the manager was on site to greet me, and the bell staff were helpful and courteous. I loved the downtown location and the ability to walk to my business meetings, restaurants, and entertainment. The Capitol and the Governor's Mansion are only blocks... More

If you need a downtown location, this hotel is great. The rooms are well appointed in typical Marriott fashion. However, the customer service cannot be beat from the friendly doormen who volunteered with a smile to take our luggage to our room ahead of us, to the friendly receptionist who got us a good room to the polite and pleasant... More