We had a smoking room because all three of us smoke. Odor was not offensive as in most smoking rooms. Staff and housekeeping were very friendly and helpful. Continental breakfast was a good, hot breakfast with small buffet, fruit, dry cereal, etc. Employees were helpful and friendly and nice area to eat. Location was great and was accessible to everything... more

Stayed at this venue with a group of 52 - NOT GOOD! The rooms were not clean, and continued to not be properly cleaned after a four-night stay! Getting to and from the rooms took a lot of time - only two elevators for the big hotel. Taking the stairs was impossible as the stairwells were blue with smoke residue.... more

I was very impressed with Pam who was the reservation person I spoke with, very friendly and supplied us with great information. Check in with Holly was also great telling us if there is anything we need, to let her know. The basket of apples was a nice treat at the front counter. We stayed in a family unit it... more

We stayed in this hotel for a week, and it has the feeling of being a bit more upscale than the average Branson lodging. The hotel features a hot breakfast, which is very nice. The hotel staff were all friendly and helpful when asked. Our biggest complaint was with housekeeping. Their ability to make a bed is abysmal! Some of... more

i will not stay in this hotell again. my wife baught me a vacation package last year and we recently took it. when we checked in it was ok. but went down from there. we got to our room there was no remote. the shower had very little water presure. they did bring us a new remote but it was... more

I made an online reservation a few months ago and then had to cancel 3 weeks prior. I responded to their confirmation, sent an online request with the confirmation number and cancellation details, and even called the hotel directly. I STILL got more confirmations about my alleged upcoming stay, and now I got an email thanking me for staying there.... more

We took our family of 21 to celebrate our 50th Anniversary in Branson and had 6 rooms for 4 nights at the Grand Plaza Hotel. They gave us a corner space on the 7th floor and we were all close together. The staff was very friendly and we didn't have any problems with maid service. Everyone had different tastes and... more

My husband and I stayed at the Grand Plaza Hotel for 2 nights and were very dissapointed with the hotel housekeeping. The property looks very nice from the outside, but upon entering the building, you are over-taken with the strong smell of the cholrine in the pool. We had a niice size king suite on the 8th floor and the... more

rooms were clean but some areas of hotel (restaurant and hospitality suite) smelled musty. there were only two small elevators for a 9 floor hotel!!! sometimes we had to wait for a while to get on the elevator. very nice employees working there. more