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Excelsior Springs

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The Elms Resort and Spa


Hotel class 3.0 of 5
401 Regent St., Excelsior Springs, MO 64024
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Reviews you can trust

55% Do not recommend
3.0 of 5 stars 57 reviews
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By trip type
All (57)
[ Date ] [ Rating ]
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3 of 5 stars
KC MO
29 Nov 2009 | Trip type: Couples

It was our second anniversary and we wanted to do something romantic, unique, and local so we googled around and found the Elms. We got the couples massage and dinner package for about $350. We arrived after visiting a local winery (Fence Stiles.. highly recommended to check out what's around!). The outside and the lobby make good first impressions. The... more

Management response from
ElmsGM, General Manager

Dear Ideviator, Thank you for submitting a review and comments about your recent stay at The Elms Resort & Spa. We are pleased to learn you enjoyed the service during your stay, but disappointed we fell short in other areas. Please accept my apologies for this. As the great level of service indicates we are committed to providing the best...

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2 of 5 stars
KC
22 Nov 2009 | Trip type: Couples

Wow, do I feel robbed! For our 8th wedding anniversary my wife and I purchased the $480.00 "Anniversary Package." This package includes: a one night stay, a couples massage, dinner for two, a bottle of wine with chocolate covered strawberries, and complementary robes. Sounds great, huh? Where to begin? At one point in time I'm sure that the rooms had... more

Management response from
ElmsGM, General Manager

Dear HotelGuru7, Thank you for submitting a review and comments about your recent stay at The Elms Resort & Spa. I am very sorry to learn of your disappointment and I do apologize for the issues that you recount in your review. I will use your comments with our team to train and improve service and especially our delivery of...

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3 of 5 stars
St. Louis
19 Nov 2009 | Trip type: Couples

My wife went to school in Liberty, so we were visiting for fun on our anniversary. When we first checked in they gave us a regular room. Not cheap for a regular room - - and we got one VERY small room. Decided to upgrade to a suite and it was worth the price. But it was QUIET. As in... more

Management response from
ElmsGM, General Manager

Dear Kichmeister2, Thank you for submitting a review and comments about your recent stay at The Elms Resort & Spa. We are pleased to learn you enjoyed your anniversary getaway. We look forward to your next visit and creating more great memories. Please contact me directly if I can be of any assistance. Sincerely, Eric Busick General Manager

Ok at best
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1 of 5 stars
Kansas City
22 Oct 2009 | Trip type: Business

Stayed two nights during a work conference. I'm trying to keep in mind that this is a very old hotel, but they could do so much with the place. My room was very small and the bathroom even smaller. I only had a tiny shower that had it's issues. The showerhead was only for people who are under 5' 6"... more

Management response from
ElmsGM, General Manager

Dear kkitelin, Thank you for submitting a review and comments about your recent stay at The Elms Resort & Spa. I apologize that we fell short of your expectations. I will use your comments with our team to improve our guest experience. Please contact me directly if I can be of any assistance. Sincerely, Eric Busick General Manager

Awsome
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5 of 5 stars
Kansas City
14 Aug 2009 | Trip type: Couples

I love this hotel. They have a lot to offer being that they are an old hotel. They have a killer spa that offers so many services its hard to choose one. The pool is the place to be on the weekend, they have music by the pool and they have a woman who comes out and takes drink orders.... more

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4 of 5 stars
Salina
9 Aug 2009 | Trip type: Friends getaway

We had really nice service here. The staff was all friendly and accommodating. We loaded a luggage cart to take to the room (was asked if they could help but we did it ourselves). He asked what floor we were on and said to leave it there, they would come and get it. I had to come back down anyway... more

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3 of 5 stars
Near Kansas City
29 Jul 2009 | Trip type: Couples

Hit and miss on service. Dining server and cigar lounge bartender were fabulous. I think our dining servers name was Julie. Front desk people were friendly and helpful. When we visited the gift shop in the basement spa area...they were horrible...first two women stood there and complained to eachother about the managements scheduling and ignored my husband trying to check... more

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2 of 5 stars
Omaha, NE
27 Jul 2009 | Trip type: Couples
1
person found this review helpful

We had received a gift certificate to The Elms for our wedding so we decided to book a long weekend to check it out. It was our first real getaway in over a year so we were quite excited to rest and relax. We'd heard good things from friends - and had received the gift certificate from other mutual friends... more

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2 of 5 stars
Parkville, MO
16 Jul 2009 | Trip type: Couples

My husband and I stayed at the Elms resort on their Friday and Saturday night package. The package included two "free" dinner's at their restaurant. Although they say it's free, you pay for the meal in the amount you pay for the room ($180/night). The buffet had a lot of good choices on it and the food was pretty good.... more

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3 of 5 stars
wichita
1 Jun 2009 | Trip type: Couples

This place has so much potential! It has interesting history, it's nestled in a beautiful little area with winding paths and big trees. It seems it has a lot of original character and charm, which is wonderful. Everything seemed to go actually farely well, until we slept in our room. This is a historic hotel, and you expect to not... more

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The Elms Resort and Spa Also Known As

  • Elms Hotel Excelsior Springs
  • The Elms Hotel
  • Elm Resort
Address: 401 Regent St., Excelsior Springs, MO 64024
Excelsior Springs hotels The Elms Resort and Spa
3.0/5.0
57