The content of your review is of great concern to us. It is certainly not what we stand for or support in any way at our hotel. We continue to train our staff and to work to ensure illegal behavior is not allowed at our hotels. Please accept our most sincere apologies for this situation. We would be more than... More

Melody - Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed all of the amenities that our hotel has to offer. As well, that you had a great overall stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay... More

Thank you so very much for your raving review of Extended Stay America St. Louis - Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Thank you for taking the time to write a review of your stay. The aggravation you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to ensure that all staff members understand it is our duty to provide excellent guest services. I appreciate you bringing this to our attention. If... More

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your stay was less than desirable. Please accept my apology. In response to your feedback, I wanted to let you know that the hotel recently replaced all of its mattresses and foundations with state of the art quality products... More

Mark- Thank you so very much for your glowing review of Extended Stay America St. Louis - Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I do want to apologize that we... More