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Holiday Inn Kansas City SE - Waterpark

3.5 of 5
9103 East 39th Street, Kansas City, MO 64133
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Holiday Inn Kansas City SE - Waterpark
Ranked #65 of 109 hotels in Kansas City
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206 reviews from our community

Traveller rating
    47
    39
    50
    33
    37
See reviews for
Families
113
 
Couples
17
 
Solo
4
 
Business
27
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Kansas City, Missouri
1 review
5 of 5 stars Reviewed 17 May 2013 NEW

After an exhausting search for a new home we found ourselves in need of a room with pet friendly accommodations. We inquired at the desk and were greeted by Breonika with a very friendly and professional smile. She and Angel have been extremely helpful throughout our stay as were the other employees, especially during the power outage on our first... More

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1 review
2 of 5 stars Reviewed 12 May 2013 via mobile

The posted kids eat free details (including the fine print) is not what they honor at Casey's Restaurant. They tell you the posters are wrong! (Hundreds of them posted around the hotel). Very dirty. A/C didn't work. Put our rooms in some old area that we had to take two desperate elevators just to get to the water park. Very... More

Was this review helpful? Yes
Victoria D, Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
13 May 2013

I do apologize for the issues that you experienced during your stay with us. Thank you for sharing your experience with us so that we can address these issues with the management staff so that future patrons of the hotel do not have these same issues. Thank you again for staying with us. More

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Manton, Michigan
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 7 May 2013

We were in Kansas City for the first time ever as part of group of several families for the Brute Nationals Wrestling Tournament in neighboring Independence MO April 12-14, 2013. Our group was located on the first floor near the indoor pool and fitness center, which was ideal considering the fitness demand of our wrestlers. The rooms were large, had... More

Was this review helpful? Yes
Victoria D, Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
8 May 2013

Thank you very much for taking the time to share your experience with us. It was great having the wrestlers here and it is also great to hear that you enjoyed your stay with us as we do appreciate your patronage. I was hoping that everyone like being by the fitness center as I knew that you would have to... More

Dodge City, Kansas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 28 April 2013 via mobile

We stayed here using Priority Club points. As many of you might know when you use hotel points for a room you don't typically get the best rooms. The bed was comfy but the noise was crazy. The hotel was full and parking was a pain. I ate in the restaurant and the service was good. Very busy place and... More

Was this review helpful? Yes
Victoria D, Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
30 April 2013

Thank you very much for staying with us and sharing your comments on Trip Advisor. You are correct it can get pretty loud here on the weekends as we are filled with kids enjoying the water park. It is good to hear that you enjoyed your stay with us. It is also great to be right across the street from... More

Altoona, Iowa, United States
1 review
5 of 5 stars Reviewed 24 April 2013

This is a very clean hotel to stay at. Very family friendly. Waterpark was amazing. I'd definitely stay here again. The food in the restaurant was outstanding and very affordable for a family of 5. The staff was prompt when asking for additional bedding also. Great family friendly place.

Was this review helpful? Yes
Victoria D, Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
25 April 2013

Thank you for sharing your experience with us on Trip Advisor. It is great to hear that you enjoyed your stay with us. I do hope that you come back and visit us again soon. We will be looking forward to your arrival! More

Colorado Springs, Colorado, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 21 April 2013

Although this hotel did have some minor issues and annoyances, it is overall a pretty good hotel. We stayed in this hotel for 3 nights. When we first arrived, our room was very warm, and the temperature would not decrease, no matter how low we set the thermostat. So the next morning, we told the front desk about it, and... More

Was this review helpful? Yes
Victoria D, Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
25 April 2013

Thank you very much for staying with us and sharing your experience with us on Trip Advisor. It is great to hear that you enjoyed your stay with us and do hope that you come back and visit us again soon. More

Omaha, Nebraska
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 21 April 2013

Overall the hotel was average, but there were some really great employees that went out of their way to help us have an enjoyable stay. Alanda in the restaurant was so sweet and helped my daughter out when she started choking on her breadstick. She was a sweet, kind person.

Was this review helpful? Yes
Victoria D, Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
25 April 2013

Thank you for staying with us and sharing your experience with us on Trip Advisor. It was great to here that Alonda was able to assist you with your daughter and I will share your comments with her manager. We do hope that you are able to visit us again soon. More

Omaha
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 21 April 2013

Stayed for volleyball tournament. First time my primary complaint is room needed dusting. Blinds, headboards, Kleenex dispenser, all dusty. Bathrooms are TINY and if 6 ft or taller could not stand in shower. Bathroom wallpaper beat up and dirty. Corners, switch plates , woodwork dirty. Towels were fluffy, but bedding needs to be replaced. The rest of room seemed clean.... More

Was this review helpful? Yes
Victoria D, Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
25 April 2013

Thank you for sharing your experience with us on Trip Advisor. I do apologize that your room was dusty and will share this with the housekeeping staff. We did enjoy having the volleyball teams stay with us and hope that you did well in your tournament. Thank you again for staying with us. More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 16 April 2013 via mobile

Staff was very friendly. Location was good...easy access to freeway, making our trips to downtown area easy. Downsides were: room was very warm and we could not cool. AC was not working properly. Very limited hot water. Bathroom was very small. Room was not cleaned properly. This was corrected after I called the front desk.

Was this review helpful? Yes
Victoria D, Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
25 April 2013

Thank you for sharing your experience with us on Trip Advisor. I do apologize that your room was not up to standards upon your arrival but it is great to hear that we were able to send someone up there to attend to it quickly. Thank you again for staying with us as we do appreciate your business. More

McKinney, Texas
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 16 April 2013

We had to stay at this hotel for an event in town. It is real close to the KC Royals and Chiefs stadiums, just across the road. It's about 8 miles from center of town. The hotel does have an indoor water park attached but I can not rate this as I didn't visit. The lobby of the hotel is... More

Was this review helpful? Yes
Victoria D, Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
25 April 2013

Thank you for sharing your experience with us on Trip Advisor. I will share your comments with Kayla as she is a new employee with us. We do appreciate you staying with us and I will share your comments with the management staff. Hopefully you can come back and visit us again soon!. More

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Additional Information about Holiday Inn Kansas City SE - Waterpark

Also Known As:
Holiday Inn Kansas City Se - Waterpark Hotel Kansas City
Holiday Inn Kansas City Se - Waterpark Hotel
Sheraton Kansas City
Kansas City Sheraton
Address: 9103 East 39th Street, Kansas City, MO 64133
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #65 of 109 hotels in Kansas City
Price Range: ££
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Holiday Inn Kansas City SE - Waterpark
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