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All 106 Kansas City hotels »

Holiday Inn Kansas City SE - Waterpark

3.5 of 5
9103 East 39th Street, Kansas City, MO 64133
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Ranked #56 of 106 hotels in Kansas City
3.0 of 5 stars 136 Reviews
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136 reviews from our community

What travellers say about this hotel
  • Water park(6)
  • Very nice(4)
  • CoCo Key(4)
  • Many other(3)
  • Priority Club(3)
Traveller rating
    24
    37
    23
    25
    27
Only show reviews for Family (68) | Couples (15) | Business (20)
Date Rating
Cartman72
NYC
Reviewer
5 reviews
17 helpful votes
2 of 5 stars Reviewed 20 February 2012 NEW

I am usually a big fan of the Holiday Inn chain and try to find one whenever I travel. I spent two nights here so my daughter can play in the water park. I wasn't overly impressed with the water park, but that is not why I was disappointed with this hotel. I checked in with my platinum priority rewards... More

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Purplegram
Saint Louis, Missouri
2 reviews
1 helpful vote
3 of 5 stars Reviewed 20 February 2012 NEW

Overall the hotel was ok, but they had 3 elevators and only 2 were working, and you spend A LOT of time waiting for them. MANY, MANY times, including my family and we were on the 11th floor, had to walk up the stairs after waiting for 15 minutes or more for an elevator. When we were checking out, we... More

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Kelly M
Emporia, Kansas
1 review
1 of 5 stars Reviewed 12 February 2012

This was a ghetto version of Wolf Creek Lodge...Should have known when they had plenty of rooms available and everyone else was booked. The service was terrible with unfriendly staff. The walls were paper thin. The room was over priced. The elevators were slow and packed. If you wanted to make it to the room before your stay was over... More

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Rene H
Springfield, Missouri, United States
Reviewer
3 reviews
2 helpful votes
1 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

If you are coming by cab it maybe ok... but 15 cars had their windows taken out this morning, and management could careless. He didnt even come outside to offer anything. We had to go in, they want you to sign something for their insurance, than shop vac your car ( we were told this rarely happens) It was the... More

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Hotindallas
1 review
1 helpful vote
5 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

Checked into my room, it left much to be desired, from hair, make-up and food left on the bedding from the previous guest, to no towels, and hair in the shower. So I called down to the front desk and Lauren answered, sincerely apologized and had somebody up within minutes to redo all of my bedding, bring towels and clean... More

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Alice W
Wichita, Kansas
1 review
2 helpful votes
1 of 5 stars Reviewed 2 January 2012
2
people found this review helpful

This was seriously the WORST experience ever had at a hotel!!! My family (4 kids and husband) and i stayed for only 2 nights and the final charge was 436 freaking dollars!! They overcharged us!! To start off, the air conditioning was not working so the room was at least 90 degrees hot!! They brought us 1 fan that said... More

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Ted Frerking, General Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
6 January 2012

Thank you very much for taking the time to share your experiences here at the hotel. We aim to provide a safe, friendly and fun environment for families; unfortunately we did not meet your expectations and for that I am truly sorry. I have spoken with department heads, managers and staff to address the challenges mentioned above to keep similar... More

art50131
Des Moines, Iowa
2 reviews
2 helpful votes
1 of 5 stars Reviewed 20 December 2011
2
people found this review helpful

Heat didn't work and it was 20 degrees outside; security latch missing on door; just ditry and needs overhaul; highway robbery for $200 a night; only plus was convenience to Arrowhead More

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Ted Frerking, General Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
6 January 2012

We thank you for taking the time to share the experience from your family’s stay. Our team works diligently to ensure each of our rooms meets the high standards we enforce. I assure you the challenges you met with your room are by no means a representation of the norm at our hotel. As you enjoyed the convenience of our... More

Luv2FishAlways
Iowa
Contributor
15 reviews
4 helpful votes
3 of 5 stars Reviewed 13 December 2011

We stayed here for the Steelers-Chiefs game in the end of Nov and besides the elevator problem, we really lucked out. I was quite nervous after reading all the bad review. We ended up getting a suite on the 15th floor thanks to a friend that stays at Holiday Inn's quite often. So the elevator problem couldn't really be fixed... More

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Ted Frerking, General Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
22 December 2011

I am glad you got to enjoy one of our suites at the hotel. We have 5 beautiful suites at the hotel and they are great for guests who want to splurg a little on a larger room. Thanksgiving weekend at the hotel was extremely busy with the KU/MU and Chiefs/Steelers game being played at Arrowhead. The staff did an... More

feetinthewater
Maryville, Missouri
Senior Reviewer
7 reviews
5 helpful votes
5 of 5 stars Reviewed 12 December 2011

I have stayed at this location numerous times for Chiefs/Royals games. It used to be an Adams Mark and definitely needed some work. Most of the rooms have been remodeled. Rooms that have been remodeled are great, the ones in the back by the water park, not so much. Parking is a nightmare on Chiefs games as they ask you... More

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Ted Frerking, General Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
22 December 2011

Thanks for staying with us for the Chiefs and Steelers Sunday night game. I was glad to read you have stayed at the hotel multiple times and have seen the improvements we have made at the hotel. I do apologize for the issues with the food service on Sunday night after the game. We had planned to be busy after... More

Sara S
Kansas City, Missouri
Senior Reviewer
8 reviews
4 helpful votes
1 of 5 stars Reviewed 12 December 2011
2
people found this review helpful

My husband, daughter and myself stayed here this past weekend with our best friends and their daughter....Where to start? Hotel staff was great. Very nice and helpful although I'm not sure that we were told the entire truth when choosing our room. We were put on the "old" side but we were told at check in that the rooms are... More

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Ted Frerking, General Manager at Holiday Inn Kansas City SE - Waterpark, responded to this review
22 December 2011

Thanks for sending your comments to trip advisor about your recent stay at the hotel and water park. I was glad to read you thought the staff was great and helpful. We do have a dedicated set of staff members who strive to take care of all of our guests. I am sorry to hear you had difficulty with the... More

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Holiday Inn Kansas City SE - Waterpark Also Known As

  • Sheraton Kansas City
  • Kansas City Sheraton
Address: 9103 East 39th Street, Kansas City, MO 64133

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Holiday Inn Kansas City SE - Waterpark
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