Overall the hotel was ok, but they had 3 elevators and only 2 were working, and you spend A LOT of time waiting for them. MANY, MANY times, including my family and we were on the 11th floor, had to walk up the stairs after waiting for 15 minutes or more for an elevator. When we were checking out, we... More

This was a ghetto version of Wolf Creek Lodge...Should have known when they had plenty of rooms available and everyone else was booked. The service was terrible with unfriendly staff. The walls were paper thin. The room was over priced. The elevators were slow and packed. If you wanted to make it to the room before your stay was over... More

If you are coming by cab it maybe ok... but 15 cars had their windows taken out this morning, and management could careless. He didnt even come outside to offer anything. We had to go in, they want you to sign something for their insurance, than shop vac your car ( we were told this rarely happens) It was the... More

Checked into my room, it left much to be desired, from hair, make-up and food left on the bedding from the previous guest, to no towels, and hair in the shower. So I called down to the front desk and Lauren answered, sincerely apologized and had somebody up within minutes to redo all of my bedding, bring towels and clean... More

This was seriously the WORST experience ever had at a hotel!!! My family (4 kids and husband) and i stayed for only 2 nights and the final charge was 436 freaking dollars!! They overcharged us!! To start off, the air conditioning was not working so the room was at least 90 degrees hot!! They brought us 1 fan that said... More

Heat didn't work and it was 20 degrees outside; security latch missing on door; just ditry and needs overhaul; highway robbery for $200 a night; only plus was convenience to Arrowhead More

We stayed here for the Steelers-Chiefs game in the end of Nov and besides the elevator problem, we really lucked out. I was quite nervous after reading all the bad review. We ended up getting a suite on the 15th floor thanks to a friend that stays at Holiday Inn's quite often. So the elevator problem couldn't really be fixed... More

I have stayed at this location numerous times for Chiefs/Royals games. It used to be an Adams Mark and definitely needed some work. Most of the rooms have been remodeled. Rooms that have been remodeled are great, the ones in the back by the water park, not so much. Parking is a nightmare on Chiefs games as they ask you... More

My husband, daughter and myself stayed here this past weekend with our best friends and their daughter....Where to start? Hotel staff was great. Very nice and helpful although I'm not sure that we were told the entire truth when choosing our room. We were put on the "old" side but we were told at check in that the rooms are... More