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Embassy Suites Hotel Kansas City - Plaza Reviews

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Embassy Suites Hotel Kansas City - Plaza

3.5 of 5
220 West 43rd Street, Kansas City, MO 64111
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Embassy Suites Hotel Kansas City - Plaza
59 traveller photos
Ranked #49 of 109 hotels in Kansas City
3.5 of 5 stars 281 Reviews
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281 reviews from our community

Traveller rating
    57
    96
    69
    38
    21
See reviews for
Families
84
 
Couples
55
 
Solo
12
 
Business
72
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
DuBois, PA, United States
1 review
“Beautiful and Quiet”
5 of 5 stars Reviewed 24 May 2013 NEW

The suite easily accommodated me and a colleague. It was quiet and very beautiful. The tall lobby with glass elevators was also very quiet in spite of a great deal of stucco and attractive tile work. I believe that the abundance of live plants all along the verandas helped with this. I would definitely stay here again--hopefully next time with... More

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Review collected in partnership with Embassy Suites Hotels

Salina, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Moldy, humid room.”
3 of 5 stars Reviewed 21 May 2013 NEW

Have stayed before. Lovely place. But my room was mildewed and rank. And the a/c didn't take out the humidity. The pool and breakfast are amazing. I have stayed before and was impressed. This time no,

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scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
23 May 2013

Good afternoon Jasonandrew1976 I apologize for the challenges you encountered during your stay with us. Moreover I apologize that the air conditioning issue was not resolved during your stay. We did have our cooling system checked yesterday afternoon to prevent issues such as yours. Comments from our guests are taken very seriously as we value your patronage. Again I apologize... More

Omaha, Nebraska, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Overall, an awesome stay!”
4 of 5 stars Reviewed 20 May 2013 NEW

The staff for the most part was very friendly. The Front desk staff blew me away with their customer service. The bartenders were a wee bit rude, but then again they had a consistently long line of drunks bum-rushing them for the complimentary evening managers reception... lol! The food and beverages were excellent, and most of it was inclusive with... More

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scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
25 May 2013

Dear Brandon C Thank You for a detailed review of your stay. I apologize if the bartenders were rude and I appreciate your concessions to their behavior, but it is unacceptable for them to be anything less than pleasant even if they are busy. Also I apologize for the sauna and steam room issues you had and will review this... More

Kansas City, United States
1 review
“customer service and accomodation”
2 of 5 stars Reviewed 14 May 2013

terrible customer service lack of communication low quality room condition was lead to believe i could order a monumental Boxing Event and had to miss the event due to false information but employees and the aforementioned items...which lead to a bad day in an otherwise nice place.

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Review collected in partnership with Embassy Suites Hotels

scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
21 May 2013

Dear Michael H I apologize for the challenges you encountered during your stay with us. The Central Reservation agent who took your reservation should have clarified and/or had you confirm that the Pay per View fight would be available through the pay per movie channels at the Hotel. I apologize for this. I do not know of any hotels that... More

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Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
4 helpful votes 4 helpful votes
“Great location, great stay.”
4 of 5 stars Reviewed 12 May 2013 via mobile

First of all, the location on the Plaza couldn't be more convenient to restaraunts, bars and shopping. You can walk anywhere. The restaraunt on property is very good as well. The included breakfast is excellent as usual at Embassy Suites. There is an additional charge for parking who've I'd a little weak. The third floor is a smoking floor. I... More

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See 3 more reviews by Ajsevic for Kansas City
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
13 May 2013

Dear Ajsevic Thank you for taking time out of your busy day to share your stay with the Guests of Trip Advisor. We do have a great location situated between the Country Club plaza and Westport. Concerning your displeasure for the parking charge, we were forced to go to a parking gate as we had non guests utilizing our parking... More

Birmngham, United States
1 review
“A Pleasant Stay”
5 of 5 stars Reviewed 10 May 2013

I spent a week at the Embassy Suites. The hotel is beautiful. The accommodations were superb and the staff was extremely courteous. I have stayed here before and I will stay here again. The location was convenient and in walking distance to the Plaza in one direction and Westport in the other direction.

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Review collected in partnership with Embassy Suites Hotels

scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
15 May 2013

Good Day Anja D Thank you for your kind words about your recent stays with us. I wish you could see the staff beam with pride when I review your comments with them. I am very fortunate to have a great team that truly is concerned for our Guests. Thanks again for your review and patronage of our hotel and... More

Atlanta, Georgia
1 review
“Great hotel in the heart of the city”
4 of 5 stars Reviewed 5 May 2013

The Embassy suites in Kansas City was a great experience in a great location. You are in the heart of the city and can easily access both the Kansas City, Kansas and Missouri side from the hotel without any problem. I would recommend it to any one.

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Review collected in partnership with Embassy Suites Hotels

scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
15 May 2013

Good Afternoon Dhati L What a pleasant surprise to see a review of your recent stay with us this evening. You are correct that you can access both Kansas & Missouri locations very easily from the Hotel. Thanks for your review and patronage of our hotel and I hope your future travels will bring you back to Kansas City and... More

Kansas City, United States
1 review
“Couple's Retreat”
4 of 5 stars Reviewed 3 May 2013

Overall we had a great experience. The only thing that we were weary about was the dirty sock that was behind the curtain. It made us question the total cleanliness of the room. Otherwise we had a great time.

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Review collected in partnership with Embassy Suites Hotels

scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
15 May 2013

Thanks for staying with us & completing the survey. I apologize for finding the item you mentioned upon check in and apologize for this tarnishing an otherwise pleasant stay with friends and colleagues. Please note that I have spoken to our Housekeeping staff on this. Thanks again for your review and patronage of our hotel and I hope your future... More

Belleville, Illinois
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Perfect Location”
4 of 5 stars Reviewed 18 April 2013

Three of us went to Kansas City specifically to see the Sea Life Aquarium and the World War I Museum. I chose the Embassy Suites Plaza because it was fairly close to these sites and because I generally like Embassy Suites. As it turned out, this choice was especially good. I knew the hotel had a shuttle that ran within... More

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See 3 more reviews by Meridith L for Kansas City
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
20 April 2013

Good Morning Ms. Meredith L Thank You for your kind words and your detailed review of your stay with us. I cannot wait to high five our Engineering, Housekeeping, Front Desk & Breakfast staff over your comments about the pool, Shuttle service, & their friendly service and helpful attitudes. Thanks again for your review and patronage of our hotel and... More

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Nice place ...”
3 of 5 stars Reviewed 16 April 2013

I would have to say that this place is okay. It is in a weird spot, but it's not bad; Next to a hospital and with ambulances going off ever so often. Good thing is that it's close to shopping area,the plaza, and art museum which is great The room was spacious, and clean. It looked nice. It was cozy... More

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scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
18 April 2013

Good Afternoon Secretfinder Thank you for taking time out of your busy day to share your stay with the Guests of Trip Advisor. I am almost certain that the reason we selected a suite away from the elevators was so the toddlers would not be disturbed during nap time. I am happy that you found our bed to your liking... More

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Additional Information about Embassy Suites Hotel Kansas City - Plaza

Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Address: 220 West 43rd Street, Kansas City, MO 64111
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 109 hotels in Kansas City
Price Range: ££
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Embassy Suites Hotel Kansas City - Plaza
220 West 43rd Street
Kansas City, MO 64111
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