Evidentally, if you book through Priceline, you get stuck with the worst rooms! We are staying at the hotel, now. We are stuck here one more night. They stuck us RIGHT behind the elevator shaft and it sounds like a freight train is roaring through our room...ALL NIGHT! And the head of the bed is pushed RIGHT up to the...
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Thank you for providing the feedback from your recent stay with us although I am very sorry to hear of the issues experienced during your time with us. It is certainly not indicative of the usual level of service our guests can expect to receive with us at Sheraton Kansas City Hotel at Crown Center and all points were forwarded...
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Just returned from a stay from 2/7 - 2/9/12. I've been coming to this hotel for the last 5 years or so every 6 months for a twice a year Convention (Value Merchandiser Show). The hotel is pretty "solid": clean. great bedding, and friendly helpful employees. Some changes that happened since Sheraton are not positive though.
Quick tip: In concerns...
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My husband and I stayed here over New Year's Eve. The hotel is nice enough but very dated. Especially the fitness room; it's like a maze just trying to find it and then a disappointment once you do. It was unseasonably warm during our stay so we took advantage of the weather to walk around the Crown Center Complex. It...
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Thank you for taking the time to leave your feedback. I am sorry you found our property to be outdated. We do have several renovations planned which will begin over the next few months including a brand new 2,100 square feet health club, and a completely new design for our lobby and front drive, as well as some updates to...
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My wife and I stayed there over New Year's Eve due to the proximity to Union Station. We had booked a very low rate due to their renovation that was happening as a result of the changeover from being a Hyatt property. The room was nice, but not fancy. I suspect the upgrade will make it what it used to...
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Booked a room for $100 through Priceline. When we complained about the construction on the floor above us waking us up the front desk said there was nothing they could do about it since we booked through Priceline. I complained to Priceline - they called Rose and she said there wouldn't give a refund on the room.
If you have...
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Thank you for taking the time to let us know about your experience during your stay with us. I apologize we did not do a good job of handling your complaint and let you leave without resolving the issue brought to our attention. Thanks again for your feedback.
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This hotel was one of the nicest looking ones my husband and I found online, and it had good reviews. We stayed here because we were attending the kc chiefs Monday night football game on Halloween. The town shuts down around 8 or 9 (not used to that being from Cali). our room was on the 32nd floor I believe,...
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This hotel is now a Sheraton - though I had stayed here about a year ago when it was a Hyatt. Not sure if there has been a recent change in management with the turnover of brands, or of it’s the same management and they know they're on the way out or what, but the service here is pretty bad....
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I am sorry to hear about the poor service received during your recent stay with us. To clarify, the property changed management companies when it transitioned from a Hyatt to a Sheraton on December 1st. We have been working hard to ensure we are meeting the expectations of our guests as well as Sheraton standards and I am sorry we...
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Got a great price on Priceline and had great service at the front desk and room service. There were two to-go coffee cups, but no coffee maker in the room. In fact, although the room was clean and decent, it was void of the extra amenities you expect in a hotel like this. It looked like there hasn't been much...
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Thank you for taking the time to share your experience. I am sorry to hear you were disappointed with your stay. Over the next few months, we have extensive plans to update our property. This includes new electrical to support the addition of coffee makers in every guestroom, a brand new 2,100 square foot health club, and full plans to...
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We stayed at the Hyatt (Now the Sheraton) Dec 16-19, 2012. I booked a King size bed and was informed Breakfast was included. Got there to find out we had a room with 2 beds, no coffee maker, no breakfast and was very disappointed. I am very selective in what I book. I'm assuming they are 4 star because of...
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Thank you for your feedback regarding your stay with us. I apologize you did not get the correct bed type and did not enjoy your stay with us. We have been working hard to make changes and improvements since transition and we hope you come back and give us another shot in the future. Thanks again for your feedback.
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Stayed one night had to pay $15 to park in the parking garage. If your paying $157 a night that should be free! We could of parked out in the street for free but being down town, no thanks! I had my kids with me. The rooms are no better then any other motel! The next day we went to...
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Thank you for taking the time to send your feedback regarding your recent visit. I sincerely apologize that we did not exceed your expectations. If you get a moment we would like to get more details from you. Please feel free to contact us any time. We look forward to speaking to you.
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375 Reviews
221 Reviews
