My husband and I stayed here with our corgi on the first night of a BBQ road trip around the midwest. The room we were in was incredible. The service was great and we liked the location. We were just there for a night but really enjoyed the hotel. more

Would not stay here again if it were a gift. This hotel staffs the front desk with arrogant, dishonest, non-responsible people. They lied at check-in regarding parking and fees; they lied again when I spoke with them later that evening to clarify parking and fees; they lied when I tried to leave the garage and was told by staff in... more

I stayed here in September for an onsite Conference. Overall, the hotel was one of the best things about KC. The rooms were spacious and clean. The beds were comfy. I can't say there was anything extraordinary about the Westin, but there wasn't anything wrong with it either. The lobby restuarant was good. KC, on the other hand - nothing... more

Great hotel. I loved that it was so close to lots of stuff to do. The only down side is that it was hard to get everything that was offered. When we booked it said they would have a fun pack for children but they were all out. They staff was nice though and they did offer us have a... more

We love this Westin - our company uses this hotel for a conference every year and we always love it. The location is great and the attached mall is perfect. The rooms are clean, nice, spacious and well maintained. The service is always great and everyone is very friendly, helpful, supportive, and knowledgeable. The hotel offers a coupon books chock... more

Husband and I stayed here two nights. We got a special 'Tour of Missouri fan' rate, which was about half the regular price. The lobby is beautiful,as was our spacious room. Everyone was very helpful and friendly as well. Loved having the Crown Center shopping mall attached to the hotel! I ate breakfast in the Westin restaurant one morning, but... more

I stayed at this hotel recently when in town for the Tour of Missouri bike race and was very pleased with my room and friendly staff. It was a great location for the bike race but otherwise I'm not sure this location would be my first choice. I had a rental car so I could drive to Country Club Plaza... more

My sister and I stayed here during a conference she attended while I tagged along. The location is great with Crown Center, Hallmark, etc. so close. The staff that greeted us were very friendly and helpful. The room was large, clean and very comfortable. The bed was extremely soft (without being too soft) and comfortable with 4 pillows on each... more

I reserved an upper level room overlooking the park. I asked if they had balcony's, and the lady on the phone didnt know. I asked if the windows open and she did'nt know that either. I then asked if they had connecting rooms. She said no problem. When I was checking in I was booked on the other side of... more