Thank you for your recent review of your stay. I am pleased to read your remarks about your check in process. However, I am very sorry that the cleanliness was not up to standard. Your comments were reviewed by the staff, and we will provide inspections on all aspects of the guest rooms to make sure your experience is not... More

Thank you for your recent review of your stay. I am sorry to hear that the level of cleanliness in your room was not in line with our company's standards and the shower was not working properly in your bathroom Your comments were reviewed by the staff, and we are working to eliminate the cleanliness issues and repair the shower... More

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the level of cleanliness in your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will take the precautionary steps to make sure your experience is not repeated. Thank... More

Rob - I appreciate you taking the time to write a review of your experience with us. Thank you for pointing out the offerings of our grab and go breakfast. This is a new feature, and one we are proud to provide to our guests. Still, the level of cleanliness in your room you described is unacceptable, and I sincerely... More

I appreciate you taking the time to write a review of your experience with us. I am excited to read your remarks about how you enjoyed the location and the kitchenette; however, I am very sorry that your room wasn't quite up to par. I discussed your comments with the team, and we are going through the rooms and making... More

Thank you so much for sharing your experience with us. Please accept our apologies that the bed was hard. Still, we are happy to know that we were able to help you enjoy your stay with our kitchenettes, safe parking, and clean room. It's great to hear that the staff was friendly too. The staff and I would like to... More

I received a copy of your review, and wanted to take a moment to personally respond. The lack of linens and items left from the previous guest you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be changing the way we inspect our rooms to make sure your... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Kansas City - South. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More

I received a copy of your review, and wanted to take a moment to personally respond. I am so sorry to hear that our staff didn't respond promptly to your needs. I am working closely with my entire staff to insure that your room and customer service concerns do not happen again in the future. I appreciate you bringing this... More