When I decided to read the reviews I noticed another traveler this last weekend that had the same experience. We like the hotel when we arrived. The lobby is a lot nicer that the rooms. The rooms were not very clean and when we arrived Saturday after our son's game at 3pm our room had not been cleaned yet but...
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They make you feel like it's your second home, the staff is wonderful!
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Hotel was great, rooms adequate but service is horrendous. Bar states closing at 1:30 but closes at 11. Ginger the bartender is the absolute rudest service industry worker I've ever encountered and the other staff wasnt much better We booked 15 rooms for group and none of us will ever return here. Considering we travel as a group 1-3 times...
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As I boarded my flight to St. Louis, I knew something was not right. My throat seem to be swelling by the minute with body aches kicking in. Eight hours later I was walking out of an Urgent Care diagnosed with Strep Throat. Being sick is no fun. Being sick away from home can add to the misery......unless you are...
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Dear Mr. Cuneio:
Thank you for staying with us at our DoubleTree by Hilton. You really have done a great thing by recognizing Yong Ae from our restaurant, and Ginger from our Bar. Cindy was the person manning the phones that night that inquired about how you were feeling.
Both Yong Ae and Ginger have won the coveted DoubleTree "Spirit...
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Every thing was beautiful! The staff was helpful and courteous. The price we paid was so low, we thought it was wrong! Wonderful hotel that we plan to stay at every time we visit our hometown! Great cookies too! Can't forget the beds! Best sleep I'd had in years. Top notch all the way around! Not enough !'s in the...
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Dear OurBigFamilyof6 from Belleville, Ill.:
Thank you for staying at our DoubleTree by Hilton. You loved the DoubleTree cookie. To us, The DoubleTree cookie tastes great but it also represents what we strive to be, and that is, warm, welcoming, and hospitable. Thank you for communicating that our hotel is a value. We won't have many return guests if we...
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Easy check in and check out. The room was large, clean, and comfortable. The lobby and the premises were attractive and well-maintained. The work-out room was one of the nicest that I have seen, and all of the equipment worked well.
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Dear Robert K from Grand Rapids, Michigan:
Thank you for staying with us at our DoubleTree by Hilton. I am very pleased that you really enjoyed your stay. It was kind of you to highlight the facilities and your experience. The fitness center is well equipped with Pre-cor Cardio equipment and dumbells up to 50lbs. I am also pleased that...
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This was my first stay in the Doubletree at Westport. Let me start off by saying this is not a bad hotel.
I choose this property because frankly I was getting bored with my regular St Louis property and wanted a change of views so to speak. So the good, the bed is comfortable and the sheets were a high...
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Dear Jerry H:
Thank you for staying with us and for taking the time to complete this review. I am glad you found the bed comfortable. I can assure you the Sweet Dreams mattress is not inexpensive or lower grade. Hilton requires all of its brands to have a bed pad on each and everyone of the beds. The pad...
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I just wanted to share my recent stay at this hotel, I was there for a week and half and everyone there was wonderful especially the waitress at the restautrant that I visited each morning, her name was Yongae, she made me feel so special and knew exactly what I wanted each morning, she remembered everything about me and all...
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Dear MEESHIL from Lousiana: Thank you very much for taking the time to compose this review. I just gave a copy of your review to Yong Ae. It really has made her day. She is not just wonderful, she is "One of a Kind". She not only makes everyone feel special, but she can handle an amazing number of guests...
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Areas around bed and behind tv area not properly cleaned
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Thank you for taking the time to compose your review of the DoubleTree by Hilton St. Louis Westport. My staff and I really do appreciate the feedback. Tripadvisor is a great tool that we have really embraced for well over a year. I am sorry that you experienced such poor housekeeping. I will definitely share this with Shawn Jeffries, our...
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The beds were so comfortable and the staff was really friendly. There was a breakfast buffet included and of course doubletree's famous chocolate chip cookies...love!
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Dear Yvonne:
Thank you for staying at our DoubleTree by Hilton and for taking the time to write your review. I have slept in our "Sweet Dreams" beds twice, and it really does make for a comfortable night's sleep. My staff and discuss the Tripadvisor reviews weekly and they will appreciate that you found us friendly. We just met earlier...
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