I booked several rooms at this hotel for my bachelor/bachelorette party with my fiance. The girl who handled our booking said she would book it as 10 rooms under my name instead of as a block. This turned out to be a huge problem because when our guests called to book a room, the hotel staff could not find the group of rooms, and when they did, they told our guests that they could not change the rooms from my name to theirs. I called the hotel to find out what the problem was, and they said they would "fix" it by putting a note on the reservation that it was really a group. Still several more people called and again, they could not find the rooms.
Upon arrival to the hotel, my fiance and I were told that we did not have a room (there were 10 in our name!!) The hotel was overbooked, and we were the last from our group to check in. We were told that because the rest of the rooms had been prepaid through sites like expedia, there was not a room available for... more