I have stayed at this hotel numerous times over the last five years. If I had my way, I would not stay here but I do not get to choose the hotels I stay at when on business. On multiple occasions I have received poor customer service from the front desk/management staff. On one occasion they heatedly argued with me... more

I was just there for three nights for a conference. The beds were comfy, the view was wonderful, the rooms were spacious and clean. The food served to us at the conference catered by the hotel was *phenomenal*. The internet was slower, but free and available throughout the hotel. My complaints: The workout room sign said "ask your physician before... more

We just returned from a 4-day stay at the University Plaza hotel. The hotel itself apparently has been refurbished within the last year and presents a very nice appearance, especially for a three-star hotel. The Front Desk staff was personable and helpful, accommodating a personal request for us. The atrium-style Lobby has a Lounge/Bar area with comfortable seating, tables and... more

We just returned from a four day convention stay. Check in took less than 5 minutes and we were given a room on the floor that we requested when we booked, Rooms are very large compared to some we have stayed in recently and appear to be freshly decorated with new bedding, two comfortable lounge chairs, and a desk with... more

I am staying University Plaza Hotel now and must say it is not what I expected, or as advertised on their very nice web site, which proclaims it "at the top of its class". The room design is nice enough but the mattress is not comfortable and the carpet was not well vacuumed. The free wireless Internet is very slow... more

I recently stayed during a business conference. The rooms seemed fine and clean, but when I tried to take a shower there was no hot water. They gave me a key to another room where my roommate and I could take a shower. I would have thought they would have relocated us immediately. (herein the lack of professionalism.) So we... more

My Girlfriend and I stayed at the University Plaza this past weekend while in Springfield, MO attending a wedding. The original rate was $124/night however with the wedding group discount we paid $96/night. Do not believe the hype, this is not the best place to say in Springfield. More then a couple people at the wedding felt the same way.... more

I stayed in this hotel with my husband and young son for one night in August. If you are in town visiting the University campus, or are going to a baseball game, the location is great. You can walk to both places. The hotel is very clean, the staff are friendly. We stayed in a two room suite. We did... more

After reading other reviews I was prepared for the worst - but did not find it. The staff was friendly and helpful. They made some good recommendations for dinner (at a great Italian restaurant about a block away) and gave us change ($8 worth of quarters for the washer and dryer - which were $1.25 each - a bit high).... more