I booked a non-smoking room but was not greeted with a non-smoking room. The clerk said "Oh, did you book it on-line? Because if you did, they probably just bumped you." Regardless of where or how it was booked, I should get what I booked - a non-smoking room! There was not a non-smoking room available to any guest. They... more

This hotel is one of a kind for the price. I stay here every time I come to town which is alot. For less than $100, I get free breakfast (which changes every day), free high speed internet, free newspaper, in room coffee maker, cookies in the afternoon, and they even have free ice cream in the summers every night!... more

My husband and sons have stayed at this property about 15 times in the last two years and have never had bad service. The rooms are spacious and the king beds are more comfortable than my bed at home. The front desk staff is top-notch and the GM is very customer oriented. We also look forward to seeing Ellen in... more

I've never had a problem with the staff or management at a hotel, with this exception. This hotel was clean, easy to find, the breakfast was dissappointing (not as good as most Hampton Inns), comfortable bed, room, etc. We were, however, woke up at 8 a.m. on our last day (our only day to sleep in) by a pounding noise...turned... more

We stay at this hotel every time we are in Springfield which is several times a year. The rooms are always very clean, the king-size beds are wonderful, and the staff is always courteous. The breakfast is good (not great) but is included and the 24 hour coffee/tea is a nice feature. Also, we enjoy the warm cookies in the... more

Stayed at the Hampton Inn & Suites on Glenstone for 2 nights in March 2006. Have stayed at a lot of Hampton Inns. This property was above average. Great king sized bed, clean and spacious room, very nice lobby and breakfast area, above average complimnetary breakfast spread, very personable employees. more

We were very well pleased with all aspects of the hotel. Very quiet - felt like we were the only ones in the hotel. The location is very convenient to lots of restaurants, shopping ( the mall is just across the street), and highways. We will stay at the Hampton Inn South again. more

Older rooms, but clean. Great shower curtain that allows light in so shower is nicer. Good soap and towels. The free breakfast is great, and there is 24 coffee and tea in the kitchen. I would stay here again based on just the breakfast and the towels. more