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Best Western Heritage Inn


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Reviews you can trust

55% Do not recommend
3.5 of 5 stars 12 reviews
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4 of 5 stars
Denver, Colorado
5 Mar 2008 | Trip type: Business

What is past is past, this hotel is turning over a new leaf. Having read the reviews here I was nervous about the stay, but had heard good things from the local establishment. Turns out they were right! On arrival I was greeted by the desk clerk and was quickly checked in to a room on the backside of the... more

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1 of 5 stars
New Jersey
10 Aug 2007 | Trip type: Family

This hotel is well past its hayday. Very outdated. Our room smelled and the halls are dingy and labyrintine. No breakfast. Business center has an old outdated computer and pool is not well maintained. Paint was peeling from pool. No towels at the pool. $1 coupons for their small restaurant was inadequate. Front desk staff were not dressed professionally. more

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3 of 5 stars
Vegas
23 Jun 2007 | Trip type: Couples

Choosed hotel due to a wedding. Long hallways, confusing room numbering, and sections under renovation. The actual room was worn, dated, but clean. The front desk went beyond thier duties many times. Just really nice people. The hotel has onsite wash/dryer. Lots of fair priced vending machines. Fun little bar. Not a "vacation" hotel but a great little place if... more

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2 of 5 stars
Snohomish, WA
20 Sep 2006 | Trip type: Couples
1
person found this review helpful

Stayed for one night while passing through Great Falls. The check-in was OK, the staff friendly enough but not at all professional. The room was a bit worn, but clean enough. The layout of the hotel , however, was strange. Inside rooms are entered from an interior hallway. When we opened our curtains on the oposite end of the room... more

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5 of 5 stars
Montgomery, AL
9 Aug 2006 | Trip type: Family

great hotel! Nice room, and helpful staff, although hallway navigation can be very trick, but that's in part b/c it's a very large hotel. I had a regridigrated medication which required some dry ice to be refrozen overnight. The staff was helpful in accomodating that, too. The pool area smelled heavily of cholrine, but what can you expect there? The... more

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1 of 5 stars
Chattanooga, TN
3 Jun 2006
3
people found this review helpful

Aweful ... checked us into an already occupied room. No breakfast, however was advertised as having free breakfast. What was offered was a $1 off coupon to any meal. Workers smoking at front door. Teens roaming the hallways without adult supervision at midnight. Casino onsite. Smelled and carpets were dirty. Unfriendly desk staff checked us in, but a friendly lady... more

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2 of 5 stars
Coaldale, Alberta, Canada
6 Sep 2005
5
people found this review helpful

My family and I reserved a room (poolside) over the internet for the long weekend. When we arrived and checked in the clerk didn't say anything to us that there was a wedding party on Saturday night and that there would be people partying and a live band playing from 6-12pm. When I checked out I told the clerk that... more

NEVER AGAIN
7
people found this review helpful

This hotel was a bit of a disappointment. We spent one night in a suite on our way to Glacier. The suite itself was nice enough, but it and the rest of the hotel are dated and somewhat dirty. The service and the food at the hotel restaurant were awful. From lack of cleanliness, getting the orders wrong, horrible food... more

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3 of 5 stars
Alberta, Canada
16 Feb 2004
5
people found this review helpful

Just stayed in the Hotel for two days. I found the staff friendly and accomodating. They went out of their way to locate an appropriate room with close access to the exit door (I was travelling with a dog). Had a meal in the Willow Creek dining room. It was probably one of the best meals I've had in Great... more

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1 of 5 stars
Helena, MT
10 Jan 2003
29
people found this review helpful

I usually would not write this and am not usually so negative on situations that happen in life. However, my experience was horrible, from calling for a reservation through checking out. First, the reservation clerk was extremely rude and argumentative on the phone when I requested a particular rate. After speaking to the manager, this situation was resolved. Second, the... more

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Best Western Heritage Inn Also Known As

  • Best Western Great Falls
  • Great Falls Best Western
  • Best Western Heritage Hotel
Address: 1700 Fox Farm Road, Great Falls, MT 59404
Great Falls hotels Best Western Heritage Inn
3.5/5.0
12