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Shilo Inn - Helena


Hotel class 2.0 of 5
2020 Prospect Ave, Helena, MT 59601-3254
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Reviews you can trust

58% Recommend
3.5 of 5 stars 17 reviews
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By trip type
All (17)
[ Date ] [ Rating ]
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2 of 5 stars
Olympia
4 Dec 2009 | Trip type: Friends getaway

Stayed with a group at the Shilo. The staff messed up our billings, and charged one of our group for all of our rooms. He is now having a terrible time trying to work it out. I suggest you stay across the street at the Day's Inn. The staff there is great. more

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5 of 5 stars
washington
3 Aug 2009 | Trip type: Couples

The hotel staff found our backpack in the parking lot and turned it in to the office, the backpack had a 44 mag. pistol in it that was worth a lot of money. We just want to thank everyone that works there for their honesty!!!!! Good Carma will come back to you!!!! And the room and everything was great. Thanks... more

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4 of 5 stars
Spoakne Valley
26 May 2009 | Trip type: Couples

For the price we received more than we expected. The rooms where large and clean and the pool and hot tub where well maintained. Will definitely stay again more

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2 of 5 stars
Calgary, Canada
24 Mar 2009 | Trip type: Business

Pros: Low price, microwave, fridge Cons: Old old old Price was definitely great. The hotel itself is old. You know it's old school when they hand you a big room key instead of one of those plastic card keys. Carpet was iffy but at least the beds had clean bedding. There is a pool and a steam room which is... more

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4 of 5 stars
Montana
9 Mar 2009 | Trip type: Family

I have read some of the negative reviews and I wonder if they are people trying to get a free night! The pool was very clean the hot tub very clean (although a little too hot 108) the sauna YUMMY. The staff....fantastic! Beyond the expected. Our room was the room right by the pool room and not only did it... more

Management response from
shiloinnhelenakc, manager

Dear abramsonhouse, we are pleased that you found your accomodations clean and comfortable. Thanks for your comments-we cooled our hot tub temperature to a comfortable 102 degrees and adjusted the coffee maker to brew a better tasting cup of coffee. Kathy General Manager Shilo Inn & Suites-Helena

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2 of 5 stars
Idaho Falls, Idaho
1 Mar 2009 | Trip type: Friends getaway

Got this room through Priceline. It was an okay hotel for the night since we just passed through Helena, but I was expecting a lot more from the Shilo name. It seems it wasn't originally a Shilo, but later purchased by the chain and renamed. The office staff wasn't very friendly and he seemed unhappy about being pulled away from... more

A nice value
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3 of 5 stars
new jersey
16 Jul 2008 | Trip type: Solo travel

I stayed at the Shilo for one night and was pleased with my stay. The hotel is a bit dated (they still use regular keys, not the magnetic cards), but it was clean and well-kept. Staff was friendly and helpful; upon finding out there was no elevator, the clerk helped me with my luggage. The room was a nice size.... more

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2 of 5 stars
lovynlyf
16 May 2008 | Trip type: Family

We stayed in Helena for Mothers Day. We had stayed at Shilo Inn's at another location, and expected the same quality. Unfortunatly, this was not the case. Our room was a great size with 3 queens, but the carpet had several stains, the bathroom needed several cosmetic repairs, and the pool was so dirty our children would swim. I paid... more

Management response from
shiloinnhelenakc, manager

Dear lovynlyf, Thank you for taking the time to share your feedback, The carpets have been steam cleaned and the bathrooms have been detailed to address the cosmetic repairs. The pool has also been completely resurfaced and now provides a great family experience. We appreciate your comments! Kathy General Manager Shili Inn & Suite-Helena

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3 of 5 stars
FL
13 May 2008 | Trip type: Business, Solo travel

MINUSES: The hotel's wireless internet is free, but VERY slow (dial up speed) to load even basic pages. some pages just hung I had to just leave pages and come back minutes later (this page took 4.5 minutes to load!!!!). Sometimes the signal dropped too. There is bottled water in the room but the cost is $150. The TV is... more

Management response from
shiloinnhelenakc, manager

Dear FLgulfgirl, Thank you for your comments about your stay at the Shilo Inn- Helena. We appreciate your thoughts on your visit here last year. Visit us again and you will see a wonderful improvement! Since your visit, our television and internet services have been upgraded and our pool and hot tub resurfacing is done. We apologize for the inconvenience...

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4 of 5 stars
Midwest
20 Apr 2008 | Trip type: Business, Friends getaway

SHL15 My traveling companion and I spent four nights at Shilo Inn, Helena, Montana and found the accommodations economical, clean, and comfortable. Management and staff were friendly and helpful above and beyond our expectations. Given the chance to visit that beautiful state again, I would hope to stay with them. SHL15 more

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Shilo Inn - Helena Also Known As

  • Shilo Inn Helena
  • Helena Shilo Inn
Address: 2020 Prospect Ave, Helena, MT 59601-3254