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All 22 Helena hotels

Red Lion Colonial Hotel

3.0 of 5
2301 Colonial Drive, Helena, MT 59601
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Red Lion Colonial Hotel
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63%
Ranked #15 of 22 hotels in Helena
Most recent review
4 of 5 stars Reviewed 21 May 2013
Gibber1968 Calgary, Canada
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88 reviews from our community

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Calgary, Canada
Top Contributor
97 reviews 97 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

We went there recently for a Lions Convention. After reading the manu reviews I was kind of wondering how my expereince would be. The front desk staff, especially Mallory was excellent, she was very polite and directed up where to shop and not to shop iun Helena. She got us a great room and didnt make us wait all day... More

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See 5 more reviews by Gibber1968 for Helena
Calgary, Canada
1 review
4 of 5 stars Reviewed 6 May 2013

Very clean and comfortable beds. I contacted Cassie prior to my arrival. She responded promptly and addressed my concerns. The Wifi worked well and there is plenty of parking. The room was spacious and there was no issues storing our bicycles in them. The lobby is quite nice with a grand staircase. Bathroom products are nice.

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1 review
5 of 5 stars Reviewed 24 April 2013 via mobile

Check in was great thanks to Cindy for giving us a discount on our king room ( no breakfast). The room was immaculate, everything was clean. The room was large and spacious and the bed was extremely comfortable. For me 2 things are crucial for staying in a hotel, cleanliness and bed comfort (not too hard and not to soft),... More

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Missoula, Montana
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 22 April 2013 via mobile

My 8 year old son is currently hospitalized in Helena and I stay, normally, for several days on the weekends to visit. Normally I stay at the Super 8 across the street but this time my 7 and 5 year olds daughters came with and they were excited for a pool. The hospital helped us book the room and I... More

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See 3 more reviews by Sandy H for Helena
RL_Customer_Care, Corporate Customer Care Department at Red Lion Colonial Hotel, responded to this review
29 April 2013

We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are displeased to see that there were some areas of concern regarding cleanliness in your guest room and will certainly address your concerns with our housekeeping staff. I would like to apologize that our staff was... More

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Helena, Montana
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 2 April 2013

Did not stay in a room...just had Easter brunch. Food was good, good selection of items. The service of waitstaff setting up and clearing tables was surley. Had to ask for coffee...and then coffee mugs. They had every meeting room set up with tables to accommodate diners.....they sat us in an upstairs room....in the future, they need to make sure... More

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See 4 more reviews by Michele M for Helena
casscaye, Director of Sales at Red Lion Colonial Hotel, responded to this review
8 April 2013

Thank you for joining us for our annual Easter Brunch. I agree, the food was fantastic! We tried something a little different this year by using all of the upstairs meeting rooms for seating. This change was based on the feedback we got from the prior year. There were very long wait times last year, so we decided to open... More

1 review
1 of 5 stars Reviewed 30 March 2013 via mobile

Terrible food, black mold in the tub in my bathroom, someone had spit what looked like milk (I hope) on one of the pictures on the wall, low setting on heat runs on hot constantly, had to sleep with window open to balance out the temp in the room and the outside temp was in the teens. The best thing... More

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casscaye, Director of Sales at Red Lion Colonial Hotel, responded to this review
8 April 2013

We appreciate your feedback regarding your stay with us. I'm so glad you were able to experience our very comfortable beds, but I'm sorry that was overshadowed by some issues you encountered during your stay. I've addressed these issues with our housekeeping and maintenance teams. It is our intention to be known for the cleanliness of our rooms and the... More

Bigfork, Montana
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 28 March 2013

When I entered my room I was floored by the strong smell of dog pee. I immediately called and switched rooms. The second room didn't smell as bad but still had a light odor. In addition, the rooms were not very clean. Filthy stained carpets, dark hair on the bed, in the sink and in the shower. All four if... More

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casscaye, Director of Sales at Red Lion Colonial Hotel, responded to this review
8 April 2013

I apologize for your less than satisfactory experience at our hotel. I understand why you were put off. It is time those carpets get replaced and we are in preparation to do so very soon. The guest room renovations are projected to be complete by the end of this year. We are very excited! It bothers me to hear about... More

Valier, Montana
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 12 March 2013

When I checked out of the Red Lion Colonial, I noticed that my statement included a note that encouraged me to write a review of hotel. Otherwise I never would've thought of it. I hope to never stay at this hotel again. The desk was friendly and efficient but that might have been because I was the only one standing... More

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See 3 more reviews by sue s for Helena
RL_Customer_Care, Corporate Customer Care Department at Red Lion Colonial Hotel, responded to this review
15 March 2013

We appreciate you taking the time to post a review of your various experiences while visiting our property. We apologize that your guest room was uncomfortable due to the outside noise and the noise from the heater in the room. This is something we will be looking into and following up with our engineering staff on. In the future, if... More

Great Falls, Montana, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 8 January 2013

Having stayed at the Colonial since the latter 1970's, I have had many good memories of meeting teachers and technology consortiums and conventions in this hotel. The most striking feature is the grand stairway in the lobby. An excellent photographic setting for weddings and all sorts of get togethers. This convention center has done very well over the years. It... More

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Troy, Montana
Top Contributor
108 reviews 108 reviews
44 hotel reviews
Reviews in 39 cities Reviews in 39 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 19 December 2012

I was attending a meeting here and based on the reviews, decided to stay elsewhere. I was very thankful to have made that decision. I arrived for my meeting to find the front entrance completely blocked off and no signs on where to enter the hotel. I got lucky and ended up going through a door right next to my... More

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RL_Customer_Care, Corporate Customer Care Department at Red Lion Colonial Hotel, responded to this review
11 January 2013

Thank you for providing this valuable feedback so that we can address these areas with our staff. There is no reason, nor is it acceptable, to have a poorly run meeting. This issue will be addressed accordingly with our staff. We apologize tremendously for the experiences you encountered and we hope you will provide us with the opportunity to rectify... More

 
 
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Additional Information about Red Lion Colonial Hotel

Also Known As:
Red Lion Helena
Helena Red Lion
Address: 2301 Colonial Drive, Helena, MT 59601
Region: United States > Montana > Helena
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 22 hotels in Helena
Price Range: £
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Conference Hotel located 2 miles east of city center & 3 miles from airport (courtesy transfer). ... more   less 
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