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Holiday Inn Helena Hotel Reviews

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Holiday Inn Helena

3.0 of 5
22 N Last Chance Gulch, Helena, MT 59601
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Holiday Inn Helena
37 traveller photos
Ranked #10 of 22 hotels in Helena
4.0 of 5 stars 59 Reviews
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59 reviews from our community

    Trip type
Traveller rating
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Date Rating
1 review
“Misleading”
3 of 5 stars Reviewed 17 May 2013 NEW via mobile

They advertise that kids it free, as do most Holiday Inn's. In their restaurant they advertise that kids eat for free if you are staying at the hotel and the adult orders a meal. They fail to tell you that they do not in fact eat free!!! The hotel is supposed to issue you a voucher only good for one... More

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Bismarck, ND
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
32 helpful votes 32 helpful votes
“Good Location, Nice Clean Property”
4 of 5 stars Reviewed 8 April 2013

Just returned from my 2nd stay at this Hotel. It is a very clean and modern looking property with all the basics you need for business travel. Staff is friendly, rooms are decent size, comfortable, good black out curtains, quiet, clean, heating system is on a therrmostat so you don't need to guess what the temp setting is and the... More

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Joshua R, Manager at Holiday Inn Helena, responded to this review
19 April 2013

Jeff935, Thank you for your patronage and sharing your experience with others. We can't wait to see you again one day and fulfill your next stay with all the same pleasantries as before! Until next time Jeff, safe travels and have a great summer where ever you may be! Joshua L. Rodrigues Assistant General Manager More

Calgary, Canada
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Nice stay in Helena”
4 of 5 stars Reviewed 5 April 2013

I just come back from a stay at the hotel. Overall stay was really pleasant. I enjoyed my room, and the location is amazing. However, being right downtown, it can get a little more loud. The hotel was not really busy, so it was really quiet in the hallway and in the rooms. Which I really appreciated. The only thing... More

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See 4 more reviews by Solis087 for Helena
Joshua R, Manager at Holiday Inn Helena, responded to this review
8 April 2013

Solis087, Thank you for sharing your experience with us. I apologize for the allergens you encountered, pets are normally restricted to the 2nd and 3rd floor but there are rare occasions when pets end up on other floors due to sold out nights and we are unaware of those pets coming in until they walk in the door. I am... More

Montana
Top Contributor
66 reviews 66 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
“Location, Location, Location”
3 of 5 stars Reviewed 19 March 2013

So if you want to explore downtown Helena, this is the best place to stay. It is near several restaurants and bars, the Blackfoot Brewery and the downtown "Gulch" shopping area. This is an older Holiday Inn that has been refurbished and the rooms are OK, nothing special. The hotel restaurant is to be avoided at all costs. The food... More

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See 8 more reviews by ITravelMontana for Helena
Joshua R, Manager at Holiday Inn Helena, responded to this review
1 April 2013

ITravelMontana, We at the Quarry Bar & Grille would like to apologize for the experience you had at our facility. Our food is prepared fresh every day and we use only certified beef purchased locally as well as Wheat Montana bread products. We are sorry that you did not care for them. We are named “Helena’s Best Sport Bar” for... More

Great Falls, Montana
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
“A winter night in Helena”
4 of 5 stars Reviewed 31 January 2013

The hotel Staff were pleasant and helpful and the room was comfortable and quiet. While the hotel building is quite old it has been modernized and is very functional. Breakfast in the restaurant while not cheap was very good with pleasant and efficient service.

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See 3 more reviews by Dexter B for Helena
Joshua R, Manager at Holiday Inn Helena, responded to this review
1 April 2013

Dexter B, Thank you so much for sharing your pleasant stay with us and everyone else. We hope to meet or exceed your expectations next time around if the opportunity ever arises. Safe travels to you and yours! Joshua L. Rodrigues Assistant General Manager More

North Dakota, United States
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Average stay”
4 of 5 stars Reviewed 19 January 2013

Customer service was really good, but my room was directly beside the elevator so it was really hard to sleep. The room was really clean and the beds were really comfy. I was a little disappointed when I called before my reservation to make sure my conference was in their facility just to confirm only to find out 15 minutes... More

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Joshua R, Manager at Holiday Inn Helena, responded to this review
13 February 2013

Casey S, Thank you for expressing your concerns you experienced during your stay and also for sharing the good things. This helps us to find solutions to these issues, whether it's increased front desk training or contacting our elevator service company to attend to the noise levels of each elevator. We have chosen to shut down elevator shaft 1 in... More

Redmond, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great location and customer service”
4 of 5 stars Reviewed 12 January 2013

Stayed here for 2 nights in early January. Great location downtown, reasonable price, rooms were clean and beds were fine. We liked the different pillow options and the view (7th floor). Best part of the stay was the staff. Friendly, efficient and helpful at the front desk and friendly and laid back at the restaurant. Breakfast food was good, dinner... More

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Joshua R, Manager at Holiday Inn Helena, responded to this review
1 February 2013

priestlakepie, Thank you for sharing your experience with others! We greatly appreciate hearing feed back from our guest, it helps us improve our customer service. We want you and the next guest who walk in our doors to feel at home and have a memorable experience "this is something we strive to succeed in". Great recommendation for the Mediterranean Grill... More

Neskowin, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Staff was the worst.”
1 of 5 stars Reviewed 31 December 2012 via mobile

Had a family reunion there. My sister stopped by with her dog to say hello charged me $60 for not my dogs and not staying there. Manager very very rude. Place is something out of the 80s. Don't stay there.

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Joshua R, Manager at Holiday Inn Helena, responded to this review
8 January 2013

allaboutbbq, We have policies in place to help better serve all of our guests. I completely understand how you feel about your stay and the charges for the pets, even though they were not yours. Unfortunately the pets still entered the room and that is why the charges were applied. We have our pet policy in place because of the... More

Billings, Montana
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
“Came on business, stayed to just.. stay.”
5 of 5 stars Reviewed 1 November 2012

I chose this for the location just around the corner from the business I came to conduct, and they allowed me to bring my large dog. We were charmed by what should have been a cookie-cutter corporate hotel, and stayed the night after my conference because we were just that comfortable. There's a small balcony for fresh air, overlooking the... More

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See 2 more reviews by Juliane144 for Helena
Jason W, Manager at Holiday Inn Helena, responded to this review
21 December 2012

Dear Juliane144, Thank you for your wonderful review! We are extremely fortunate to have such an incredible group of dedicated & caring staff members here in beautiful Downtown Helena. Everything you have shared is exactly what we all work so hard to accomplish everyday. So thank you SO much for your wonderful gift of appreciation, it will be shared with... More

Vancouver, Washington
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“A pleasant surprise”
5 of 5 stars Reviewed 19 October 2012

Room was very nice. The bed was quite comfortable. There was a sitting chair with foot stool. The room had a small balcony that you could step out on. I think one of the nicest things about the room was the a/c. It was quite and the cool air was routed such that I was not directly in the path... More

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Joshua R, Manager at Holiday Inn Helena, responded to this review
5 November 2012

Bill D, It sounds like your stay was very comfortable and warming! That's always nice to hear for sure and we hope to see you again one day. I apologize for the bathroom size and the shower level, upgrading our shower heads is going to be part of our future renovation plans. On behalf of everyone here at the Holiday... More

 
 
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Additional Information about Holiday Inn Helena

Also Known As:
Holiday Inn Helena Hotel Helena
Holiday Inn Helena Hotel
Park Plaza Helena
Park Plaza Hotel Helena
Helena Park Plaza
Address: 22 N Last Chance Gulch, Helena, MT 59601
Phone Number:
Region: United States > Montana > Helena
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotels in Helena
#10 Business Hotels in Helena
Price Range: ££
Hotel Class:3 star (3*)
Reservation Options:
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Holiday Inn Helena
22 N Last Chance Gulch
Helena, MT 59601
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