I should ve listened to the other reviews in Trip Advisor and other sites. This place is a dump with really bad staff. The manager conducts her business and personal life from the same counter. She had all her friends come to hang out with her and her new born baby at the entrance of the hotel/motel/hostel (call it what... more

I was part of a bus tour group. The room itself was sufficent, but the bathroom was a different story . Not enough face towels for 3 people called the front desk the response was lengthy after waiting 15 minutes called again and they say it's on it's way. Finally after another 15 minutes they arrived. When I took a... more

This hotel is quite expensive for what you get. We didn't get a good night sleep as the showers were very noisy from other rooms. No microwave as promised in our room. Plus the shower was horrible! We got cold then hot, then cold again. Left that morning to stay at another hotel- which was the same price but much... more

This was our first time to West Yellowstone and we quickly learned that during the peak tourist season you got to MAKE HOTEL RESERVATIONS. We went to 5 hotels and the last two told us the only place with vacancies was the Yellowstone Park Inn & Suites. When we arrived at the front desk the lady was holding her baby... more

This hotel is old and borderline quaint. Had some character to it I suppose. The rooms were large but had an old building smell. It wasn't a bad smell. Carpets were old and bathrooms were small. The air conditioner didn't work well. We needed the air in the evening because the room got a little warm. I know there are... more

This was by far the worst lodging experience my family has ever had. This place is a by no stretch of the imagination an inn or even a remotely decent motel. The staff not only stole from us, but also lied about it. I tried for days to contact a manger to discuss my complaints, only to be was told... more

I stayed at this hotel because they lady at the front desk said we could have a smoking room. Many of the other hotels in West Yellowstone are non-smoking now so I said okay for $99 plus normal taxes and fees. Well they ended up giving me the pet room with no pets! There were also no ash trays! I... more

Our experience with this place began on a bad note and we should have stayed away because it just got worse. We made a reservation over the phone with an ornery man who seemed way too gruff to be in a customer service type of job. We arrived in the town and found a wonderful suite at a DIFFERENT HOTEL... more

We requested a nonsmoking room. Both rooms offered reeked of smoke. The pool was covered with insects, the hot tub not working at all. Mold in the bathroom, security lock missing, cracked mirror, dirty carpet, garbage in drawers, no tissues, horrible mattresses. A single loveseat, next to the bed, makes this a suite? What a rip-off. We told them we... more