We made res. and also said that we had a pet. o that's be ok ser. During arrival and walking the 16 year old dog thru, the desk clerk who has a had time speaking english almost past out form fear of the 40 lb cow dog. NO YOU CAN'T HAVE DOG! BIG MONEY FOR DOG. Trying to talk this... more

Where do I start!! We booked two rooms a month in advance and even confirmed our reservation the morning we were traveling to get there. We drove 5 hours, and low and behold, I should have known by the reviews...they didn't have our reservations! I argued with the owner and she told me it was my fault, I've never been... more

I made a hotel reservation on a Friday to stay there that night and they charged my card right after I got off the phone. We ended up not being able to go and when I called to cancel they were very rude and said they wouldn't do it. I understand why hotels like a 24 hour cancellation notice, but... more

On August 24th we made our reservations to a show at Cactus Pete's and also our hotel reservations. These reservations were both made two months in advance so as to insure accommodations and tickets to the show. The hotel reservations were also made on August 24th with the West Star Hotel with the hotel representative named "Manny". When we arrived... more

I stayed here for one night, and stayed at the Horseshu for one night. on my recent trip to Jackpot. I would have stayed at Cactus Pete's, but they didn't allow dogs, and I had my dog with me. Other than allowing pets, West Star didn't have much to offer. They had no restaurant. The rooms were comparable to Motel... more

Great room - Great rate!! 32.45/night - Nice quiet room on the hill above Jackpot - Continental breakfast a bit late for my liking though - 6:30 AM , By then we were in Mountain Home! more

We booked a room by phone w/our credit card a week in advance. They charged our card immediately after we hung up. When we asked them why they did this when we arrived (a week later) and we were told that's common practice. Absolutely not. They are supposed to put your card on hold until you actually get there! We... more

This was the worst hotel that I have ever stayed at. We came down to Jackpot for a night. The only rooms available were at this hotel. We gave it a try. First off, nobody spoken english!! And if they did, it was very broken. Went to take a shower the next day and there was no hot water. Called... more

I stayed at the West Star hotel last summer and one of the hotel manager's, Norm, stole my debit card after a maid turned it in, and went on a spending spree! He first charged the amount of a weekend's stay at the West Star to the card to see if it was still active and then used it to... more