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Imperial Palace Hotel & Casino


Hotel class 3.0 of 5
3535 Las Vegas Boulevard South, Las Vegas, NV 89109
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Reviews you can trust

64% Recommend
3.0 of 5 stars 1,951 reviews
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By trip type
All (1,951)
[ Date ] [ Rating ]
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1 of 5 stars
illinios
14 Nov 2009 | Trip type: Family

I searched online for the perfect wedding chapel inside a hotel because i was told you have a better experience if they are connected to a casino hotel. I am familiar with Harrahs and believed them to be top notch with their properties and treatment of guests. The wedding planner was very nice and helpful the entire time while making... more

Management response from
TotalServiceTeam, Customer Service

Hello karilu67. Thank you for your feedback on your visit and wedding. I was so sorry to hear that your room and especially your wedding was not all that you expected. If you would like to discuss your experience further, please send us an email at harrahstripadvisor@harrahs.com. We hope you will give us another chance! Harrah’s Total Service Team

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3 of 5 stars
Pennsylvania
14 Nov 2009 | Trip type: Friends getaway

Was there for a week and upon returning i found that my digital camera was missing. I left it in my room and never used it . Reported it missing but seemed like a waste of time since they didnt seem too interested. Older rooms but centrally located to the strip, just cant trust leaving anything in your room. more

Management response from
TotalServiceTeam, Customer Service

Thank you for your comments, ricard8. I was sorry to hear about your missing item. If we can be of further assistance please send an email to harrahstripadvisor@harrahs.com. We hope you will stay with us again. Harrah’s Total Service Team

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1 of 5 stars
tucson,arizona
13 Nov 2009 | Trip type: Business

the place is a joke they trea ted my daughter and her new husband with the most di srepect. From a maid going into their room when a do not enter sign is on the door. to people going in and breaking their belongs. And being escorted out like criminal. Don't get me started on some one stealing money from... more

Great Place
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4 of 5 stars
canada
13 Nov 2009 | Trip type: Couples
2
people found this review helpful

I dont know what people want for the price.I stayed here for 10 days and It is only a place to sleep when your in Vegas My husband and I were treated very good and for the price you cant go wrong especially the location. The food was good for the cost and Our room was clean more

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4 of 5 stars
england
12 Nov 2009
2
people found this review helpful

I read review about this hotel after it had been booked.Most people werent happy.I can honestly say ot her than a twenty minute wait to check in I would reccomend this hotel.Its not expensive but hotel staff very helpful,our room was clean and tidy.Under bed could do with a clean though!We did have the buffet which got slated in reviews.It... more

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1 of 5 stars
Melbourne
12 Nov 2009
2
people found this review helpful

Stayed 3 nights. NEVER AGAIN Cons... -Open the door to the room and bad smell eminates. -Room old and tired. -Carpet badly stained. -No fridge, no coffee making facilities. -Pull back the covers and sheets have holes in them, happened again on third night. -Took a shower and bath filled with water, plumbing blocked. -Can't have window open as bus... more

Management response from
TotalServiceTeam, Customer Service

Hello, IPANT. Thanks for your feedback. I was sorry to hear about you disappointment with your room and problems with the elevators. We are working to get the elevator problem resolved and I will share your comments about your room with our hotel management. I hope you will give us another try! Harrah’s Total Service Team

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4 of 5 stars
Bradford, Ohio
11 Nov 2009 | Trip type: Couples
2
people found this review helpful

This was our 22nd Las Vegas trip and our 5th stay at the IP. We have stayed at many hotels there, and we keep coming back here. The location cannot be topped. head out the front door , and you are within walking distance to most of the great things this city offers. We were comped a king suite ,... more

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1 of 5 stars
Australia
11 Nov 2009 | Trip type: Family
2
people found this review helpful

Recently stayed from October 26-30th There are two very different sides to this hotel, the main part of the building which must be relatively ok and rooms in a separate building (The Capri Building) about a 20 minute walk away through the carpark which are like sleeping in the carpark. We heard televisions through the walls, EVERYBODY'S conversations as though... more

Management response from
TotalServiceTeam, Customer Service

Hi WorldRoamerAustralia. We appreciate your comments. I was sorry to hear of your disappointment with your stay, lack of housekeeping service and lack of response from our Security Department. I will be sure to pass along your comments to those departments for review. We hope you will give us another chance! Harrah’s Total Service Team

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1 of 5 stars
Qualicum Beach, BC
10 Nov 2009 | Trip type: Business, Friends getaway
1
person found this review helpful

We thought we had a great deal - airfare & 4 nights hotel for $325. Unfortunately, you get what you pay for. This place is an absolute DUMP. We had paid for 4 nights and left after 2. The only thing missing was cockroaches. Water backed up in the sink & tub, hairdryer didn't work (nice to find out when... more

Management response from
TotalServiceTeam, Customer Service

Hi lcleitch! We appreciate your feedback. I was sorry to hear of your disappointment in your room and our restaurants. Please be assured that your feedback will be shared with our hotel and food & beverage management. We hope you will give us another try! Harrah’s Total Service Team

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5 of 5 stars
Austin, Texas
10 Nov 2009 | Trip type: Couples

This is our 4th stay at imperial palace with the value and customer service on all of our visits it won't be the last. We arrived early as always they got us right into a room 4 hrs early, i asked for a room with a view. Our room was right over the pool great view but a little loud... more

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Imperial Palace Hotel & Casino Also Known As

  • Imperial Palace Hotel
  • Imperial Palace Las Vegas
  • Imperial Palace Hotel Las Vegas
  • Imperial Hotel Las Vegas
  • Imperial Palace Casino
  • Imperial Las Palace Vegas
  • Imperial Palace Vegas
Address: 3535 Las Vegas Boulevard South, Las Vegas, NV 89109