I just had the pleasure to spend 5 nites in a ninteenth floor suite. We were here for her to attend a conference at a nearby property. The bed and sofa were fine the linens were at least good, maybe great. There were some issues with the place but overall it was fine.
The issues: all of the water faucets...
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Dear Fairfax Guest,
Thank you for your thorough review of your experience at the Palms Casino Resort. It is always great to receive such wonderful feedback from our guests, even in the spirit of constructive criticism. Your concerns with the room amenities are certainly valid, and they have been passed to the appropriate departments. We are thrilled that you enjoyed...
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This was a pretty quick business trip (3 nights) to attend a Concrete Convention in Las Vegas. I had found a deal online for $69.00 a night. I thought that was a real value for this Hotel. I did not realize they were also charging me an additional $15.00 per day in hotel fees until after I had paid the...
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Dear Colorado Springs Guest,
Thank you for staying at the Palms Casino Resort during your recent visit to Las Vegas. We sincerely appreciate your time in sharing such a thorough review of your experience. We are pleased that you found your accommodations to be comfortable and of great value. We agree that our off-the-strip location is an asset to our...
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I stayed at the Palms back in June 2011 and never wrote a review so I am catching up now. All good though! I will keep this strictly oriented on the Palms with as much information as I can remember. First part is hotel specifics, then second bit will be entertainment/food. Additionally, I would like to add that I booked...
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I stayed here in October 2011 for 3 nights, its definitely the perfect place for party people! Exactly what we wanted, so I think all the people who have moaned about it should have researched it better first! The room was massive and quite nicely decorated, very spacious and bright, everything you could need really. The whole hotel was spotlessly...
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Dear Lancashire Guest,
Thank you for making the Palms Casino Resort your accommodation of choice. It is always great to read reviews from guests that have thoroughly enjoyed their time with us, and we are humbled by your praise. Thank you for your positive feedback and your favorable recommendation of our property, and we look forward to visiting with you...
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First time trip to Vegas, and we stayed in the Fantasy Tower, which I was impressed with. We were on the 18th floor, and had a decent view of the strip, even if it was partially obstructed by one of the other towers. I requested a nonsmoking floor and didn't realize until the 2nd day that it was actually a...
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Dear New Jersey Guest,
Thank you for staying at the Palms Casino Resort during your recent visit to Las Vegas. We are thrilled that you enjoyed your Fantasy Tower accommodations and your overall stay. However, we take guest commentary very seriously. Your concerns with housekeeping are certainly valid and will be taken into consideration. Also, we are restructuring our resort...
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Spent one night at the Palms Casino Hotel on business. The property itself is clean and appears to be well maintained. Room and bathroom were very spacious and clean, and I had a terrific view of the Rio Hotel. Cabs easy to come by. Good breakfast at cafe, and every single staff member was extremely friendly and helpful. With all...
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We really enjoyed the accommodations at the Palms, but the front desk people are incompetent. While i was sleeping with my family of two young boys and wife someone walked straight into our room startling everyone half to death. I scrambled to the front where a woman was looking into the room and said that this was the room they...
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Dear San Diego Guest,
We sincerely apologize for the apparent miscommunication that resulted in such an inconvenience for your family. While, we are pleased that you enjoyed the accommodations, it is clear that this unfortunate happening overshadowed your contentment. We agree that this is completely unacceptable, and we would love the opportunity to discuss your experience further. Please feel free...
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This is the place for young people to party. There is a buzz on the casino floor when you walk In which is continued in the moon nightclub. Nice pool with plenty of loungers and bars to enjoy the sunshine
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We had an excellent trip to the Palms for New Years. The room was clean, but the hotel has lost that "new" feeling after about ten years.
We had a table an Nove for New Years Eve, and a table at Moon afterward. It took a half an hour for them to walk us up, which was annoying. Also the...
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Dear Philadelphia Guest,
We appreciate you taking the time to share your experience at the Palms Casino Resort, and we feel honored that you chose to bring in the New Year at our property! It is wonderful to read that you thoroughly enjoyed your time here. However, your concerns are definitely valid, and we are in the process of improving...
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We (sisters and I) stayed at the Palms in July 2011. The hotel initially gave us an old room that was dated, had dirty carpets, hair on the comforter. Oh, and the blow dryer almost caught on fire when my sister turned it on. Once this happened, we went to downstairs to alert the front desk of the many things...
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Dear New York City Guest,
Thank you for staying at the Palms Casino Resort during your summer visit to Las Vegas. While we are pleased that our clubs and bars lived up to your expectations, we are saddened to see that our accommodations seemingly did not. The malfunction of our main pool is certainly not common, and we apologize for...
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