We had gotten to Vegas early Saturday morning (before check in time) so we decided to head to the pool until our rooms were ready. Mind you we are super amped to be in Vegas and staying @ the Palms we were just ready to have a good time. We make our way to the pool and are looking for... more

We booked 3 months in advance a 2 bedroom suite in the Palms. The hotel sent us a web link so we could view the room. The room we booked was hip, modern and very stylish and included a bar. Even at 600.00 a night we were very excited. Once arriving in the room we were shocked. The stylish room... more

This was my first stay at the Palms and was lucky from the start. We had a great deal ($109 with $30 food credit, $30 spa credit, $25 gaming credit and free VIP entry to the clubs). On check in not only did we find we'd been goiven a $50 food credit, we had been upgraded to a Grand Suite!... more

I would consider the Palms amongst the “middle of the road” casinos in Las Vegas as a general visitor (Las Vegas has lots of these-decent accommodations, okay casino, and some bad & good dining options). I would definitely give it slightly higher marks if I fell into that “young party at the club crowd”. The palms has 2 great things... more

The trip started off a little shaky. Upon check-in the front desk staff were not very welcoming or happy. I was checked into a dirty room in the Palms tower and after a couple of calls to the front desk and housekeeping who told me there were no other rooms available (yeah right), the general manager gave me a call... more

We stayed from 4/7-4/10. Following tips from other reviews on this site, I asked for a room upgrade at check-in, and was told I could upgrade to the fantasy tower for an additional $25/night. Since I got such a good rate originally on Orbitz, I agreed to pay the difference. It was worth it, even with the $25 upgrade, the... more

I got a great deal on my stay, particularly because they upgraded me to a suite. The suite was nice, but not really impressive in any particular way. They closed down the pool early (although most hotels in Vegas do). On a positive note, the hotel staff were generally extremely helpful and friendly, with one exception. It was impossible to... more

I have to admit, I was worried after reading previous reviews. However, I have to keep in mind that most people write reviews because they are upset about their experiences. Content travelers write less often. With that said, I was a satisfied customer. It was my 21st birthday weekend and the front desk clerk did the best he could do... more

My experience at the Palms ruined by trip. It is understandable that the "little guy" will not see the type of customer service the high rollers get in Vegas, but the Palms made sure to reinforce that with me. This horrible service was from just about every Palms employee that I ran into. Nobody seemed to want to address the... more