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Emerald Suites - Tropicana


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Hotel class 3 of 5
3890 Graphic Center Drive, Las Vegas, NV 89118
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Traveller Reviews

63% Do not recommend
3.0 of 5 stars 41 reviews
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By trip type
All (41)
Solo travel (0)
[ Date ] [ Rating ]
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4 of 5 stars
LA
30 Nov 2006 | Trip type: Family
6/8 found this review helpful

I read all these reviews only after we have already booked the hotel - we could not cancel, so I was prepared for the worse.. I brought my own blankets,towels and linnen, cleaning detergents and toilet paper (since we traveled by car) ... Stupid :) Should never read those useless reviews!!! Check-in took us just 10 min for 2 suites,... more

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1 of 5 stars
rockingham
26 Oct 2006 | Trip type: Couples
7/10 found this review helpful

The moment that I got there and saw how horrible and dirty the outside of the hotel was, I knew I was in trouble. I never saw housekeeping once. The stove, coffee maker, garbage dissposal, and ice machine did not work. The hotel had roaches. The carpet and flooring were dirty. The room had a stench, an odor that I... more

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1 of 5 stars
N. Myrtle Beach S.C.
22 Oct 2006 | Trip type: Couples
7/11 found this review helpful

My Husband & I booked a room for 8 nights at this hotel. Never once did we receive any type of Housekeeping. We had to take our trash out to the dumpster daily. Only 3 Towels and washclothes were in our room when we arrived. On the 3rd day I asked for fresh towels from a maid outside our door.... more

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3 of 5 stars
ca
13 Oct 2006
5/10 found this review helpful

I stayed here for 2 nights 9/22-9/24/06, and I was impressed by the size of my room. It's a 1BR suite, with kitchen and living and dining room. Apparently. all rooms are this style. The room was clean and no problems with bugs or dirty sheets and linens, and the price of $70/night, was a bargain. Taxi to the strip... more

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1 of 5 stars
Cambria, California
31 Jul 2006 | Trip type: Family
9/13 found this review helpful

American West put up at this ROACH INFESTED DUMP after a missed connection, we hated it! No bellboy, no luggage cart, and if you can believe... NO ELEVATOR! We had to drag 6 bags up 3 flights of stairs! The suite had 1 queen bed and no sleeper sofa. We had to dodge roaches on our way to our room. more

Management response from
ESrep, Manager

Unfortunely during certain times of the year water bugs are most prevalent. These bugs are outside and not in our hotel. We do not advertise anywhere that we provide bellman service. We do offer luggage assistant to the room if requested by the guest. We also provide several types of rooms that accommodated more than 2 guests which does not...

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1 of 5 stars
San Bernardino,CA
20 Jun 2006
11/15 found this review helpful

Please avoid ruining your vacation. I stayed at the Tropicana Emerald Suites location. It has a train passing through behind the buildings that do not let you sleep at all. The maids are lazy and they do not clean daily, nor do they change the sheets, leave towels, or toilet paper. I had to call the office daily for the... more

Management response from
ESrep, Manager

Thank you for your comments; it has prompted us to revamp our Housekeeping dept and Front Desk staff. We have undergone new hotel management, as well as a new Housekeeping management. Our hotel does offer daily maid service for our daily guest and bi-weekly service for our extended stay guests. The guest in this comment was an extended stay guest...

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1 of 5 stars
1 May 2006 | Trip type: Business
23/28 found this review helpful

This hotel is the absolute worst place to stay in Las Vegas. There was BLOOD on EVERY pillow, blood on the sheets in BOTH BEDS. Used Q-Tips under the bed, the fridge ran all night, the toilet ran and leaked, the train went by the room every HOUR! The beds were not FULL SIZE, they were two twin beds pushed... more

Management response from
ESrep, Manager`

After thorough investigation, we found there to be little to no validity or substance to these accusations. Furthermore, we found their demands of a full refund and additional monetary compensation to be out of line. We fully anticipated this sort of retaliation after several attempts to rectify the situation on our part was rejected. We always try our best to...

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4 of 5 stars
Arizona
29 Apr 2006
5/9 found this review helpful

My family stayed here during the Nascar race weekend in March. All hotels on the strip, off the strip and downtown were over $200 a night. This place was only about $120. The pool is nice looking, but that weekend was too jam packed with race stuff to take a dip. The landscaping was beautiful. The staff was friendly. Two... more

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1 of 5 stars
Moreno Valley, California
12 Apr 2006
17/17 found this review helpful

I had read all the previous reviews prior to booking our room and thought that maybe some of the reviews were just a little exaggerated ...I was so wrong. Let me get to the point ... at about 1a.m. (yes one o'clock in the morning) our second night, another guest had a key to our room. Good thing my husband... more

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2 of 5 stars
SLC
17 Mar 2006
6/7 found this review helpful

could've gotten a lot better for $200/night. The train runs through the back of the property all through the night. The heater is VERY loud--I couldn't sleep through it and my sp. says I could sleep through anything. The local homeless hang out at the back of the complex, along the train tracks. However, I didn't really feel unsafe at... more

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Emerald Suites - Tropicana Also Known As

  • Emerald Suites Tropicana
Address: 3890 Graphic Center Drive, Las Vegas, NV 89118