We planned to stay only two nights but enjoyed this hotel so much my wife and I called-in-sick to work to stay an extra night! We had a 1-bedroom unit. It was in excellent condition (new), nice furniture, well-stocked kitchen, large master bath, very very clean. The whole place smells good (which is important if you ever stayed in a... more

The resort is excellent, with only one negative comment which I will address first. They offer a complimentary shuttle to the strip. Hours of operation is good, but the van is to small considering the # of owners and guest that use the service. Plus vans are up in age and should be replace with buses. We stayed in the... more

We are owners at this place so when we got there, the (obnoxious) front desk people told us that our rooms weren't ready. (check in is at 4:00 and it was past , close to 5:00) the lady did not apologized and did not care to please us in any way. So we waited over two hours... We asked for... more

We exchanged one of our timeshare weeks for this resort. Rooms are great though kitchen is a little small. Very clean and bed was very comfortable. TVs in main room and bedroom are kind of small. I needed internet which you have to pay $ 30.00 per week for. The pool was great and water very refreshing after laying in... more

I recently returned from a trip to Las Vegas and my husband and I stayed at the Cancun Resort. Let me start with the grounds. It's a beautiful hotel and a very nice layout. It's located about 3.5 miles south of the strip and there is a shuttle that will take you to the Tropicana and back, but that ends... more

Our stay was arranged by friends who own the time share. We were checked in efficiently by the friendly staff and were surprised to find that our friends were kind enough to book us a penthouse! It was large and top-notch, very clean (spotless, in fact except for the coffee maker which still had a used filter in it -... more

Overall I was fairly disappointed in the Cancun resort. There were a few positive things I can say but they were mostly overshadowed by the poor attitude of the front desk staff. PROS: Location - Close to the strip but far enough away that it's not so busy and loud Pool - Beautiful pool area. We didn't utilize it while... more

Let me just start by saying this trip was supposed to be one to celebrate my husbands birthday (last year he was serving in Iraq for his birthday), a getaway to make up for the honeymoon we never got and a time to meet up with my extended family (including my brother who left to deploy the day after we... more

I had a bad experience staying at the Cancun resort. I came with a group of eight we checked in to 2 rooms penthouse and a one bed room. My wife and I after checking in to the one bed room decided to see if we could upgrade to a 2 bed room. After a couple of hours by the... more