After a long day of traveling, all we wanted to do was sit down and relax. Well, that could not happen, because or room was not ready. We found a place to get a bite to eat, drove around for a while and returned to find our room still not ready. Once it was ready, it was a beautiful room,...
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I was so disappointed with their front desk supervisor/manager Diana Duarte's customer service attitude. Considering that I booked 3 separate units in this property for a week, the best customer service Diana can do for us (since there were many of us) was to have a courtesy call to remind us about our check out time, instead she called me...
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Thank you for choosing to be our guest at Club de Soleil. Please accept our apology if there was any misunderstanding about the late checkout charge. Rest assured we will take appropriate action with all concerned to avoid future adversity. We are happy our resort team made you feel welcome, and provided service to your satisfaction. Internet access is available...
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After I booked (months in advance) for a room at Tahiti I ended up here. It took three stacks of paperwork and three drives to other properties but I finally arrived. I was told my room wasn't ready! it was already 4:30 pm We were told we could wait in the "owners" activity lounge. We went up there. The lounge...
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Please accept our sincere apology for your recent inconvenience and disappointing experience at Club de Soleil. Recent room renovations have created temporary storage difficulties while we restore or replace furniture or equipment. Both flat screen TVs in our owners’ lounge are functional. It is possible the modes were set to DVD at the time.
Most of our rooms are two...
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It was easy to find this place using our GPS in a rental car. The evening staff, especially Eddy, were fun and helpful as we checked in. It took awhile for them to find us a room. We were there using a week we had deposited in Interval. We ended up with one of the few rooms, 219, with a...
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We just returned form Las Vegas and stayed at Club De Soleil. We were in the studio room with the kitchenette for 5 nights. We had absolutely NO complaints. We had no problem finding it. The staff was very efficient checking us in. When we arrived in our room, the television was not working properly so we called and within...
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Thank you for visiting Club de Soleil. We are glad you enjoyed your stay. It was our pleasure to make sure everything worked to your satisfaction. Thank you for mentioning our well-maintained rooms and grounds. Our housekeeping and maintenance staff work diligently to ensure a pleasant environment. We’re happy you enjoyed our Morning Wakeup, which includes a variety of coffees,...
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I would like to send Sandra at the front desk a big “Thank You”. The resort is lucky to have her. She was always smiling, friendly and eager to help in any way she could. We were a party of four women staying in Vegas to relax, shop, and enjoy the area.
I admit I was apprehensible after reading some...
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This 4 star hotel (they claimed) is not on the strip, it’s 3 miles off the strip, on the opposite side along the trailer park, a lot of prostitutes around the dark corner of the streets, offered their room for $50 on labor day, the receptionist don’t know what he’s doing, the manager is very lazy and doesn't care to...
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We are sorry for the difficulty you experienced during your visit over the busy Labor Day weekend. The last thing we would want is for you and your family to wander Las Vegas after a long drive. We understand your frustration over your room not being ready when you arrived. After reading your review and examining our records, we see...
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I was very skeptical about staying at this resort after reading most of the reviews. But like with all things you can't please everyone so you have to read through the comments & figure out whether or not to take the risk. As you can see I took the risk! I exchanged my timeshare through interval to this resort and...
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Where can I start? Well. how about just short and sweet!
1. checked in and instantley was charged $100.00 for "securtity deposit" which the lady at the front could not explain what it meant.
2. Do not be fooled with the pictures on the internet. You will be staying a half block down which looks like a run down apt....
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Shortly after the appearance of this review you expressed to our management staff a desire to remove it because the content did not accurately reflect the totality of your experience. We are glad to hear this subsequent communication resolved the majority of your concerns. While the review remains active, we wish to answer its primary points. We will address them...
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Our recent trip to Club de Soleil from Tues July 12 to July19th was a success in almost all ways. There were lots of good parts and a few bad parts.
Club de Soleil and the other 2 sister resorts do not recipicate so that you can visit them and use their facilities. We were hoping to use the lazy...
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Thank you for the loquacious review of your recent stay with us at Club de Soleil. We are happy that our resort proved such a fine staging area for your Las Vegas adventure. While it’s true Club de Soleil has two sister properties, all three are operated as independent resorts. We’re glad you enjoyed the view of the Strip from...
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