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Atlantis Casino Resort Spa


Hotel class 4.0 of 5
3800 S Virginia St, Reno, NV 89502
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Reviews you can trust

64% Recommend
3.5 of 5 stars 232 reviews
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By trip type
All (232)
[ Date ] [ Rating ]
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3 of 5 stars
sparks nv
8 Oct 2009 | Trip type: Couples

We had prepaid our entire trip through Orbitz., but when we checked into the hotel we were required to give the front desk clerk a credit card that was charged $175 for "incidentals". Since the entire trip was paid for there were no incidental charges but the rude clerk would not listen o r could not speak English well enough... more

Management response from
Lisa Brunson, Manager

We appreciate your feedback about your recent experience at the Atlantis. We apologize for your frustration regarding the hold on your credit card upon arrival. We hope that the Front Desk Manager was able to assist you the following day. We hope that this experience does not hinder your decision to return to the Atlantis.

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5 of 5 stars
Washington
8 Oct 2009 | Trip type: Couples
1/1 found this review helpful

We stayed in room 2452 in Concierge Tower. Hotel staff and room was great! We have stayed in other hotels through the years, but have found the Atlantis has the best comp program. We never pay for anything but our gambling. This trip we ate mainly at the buffet. Wonderful food! Limo service from airport was right on time and... more

Management response from
Lisa Brunson, Manager

Thank you for taking the time to share your experience regarding your stay at the Atlantis! We are very happy to hear about your positive comments regarding your room accommodations, food and beverage, and the excellent customer service you received from our limo driver. Please know that your comments will be passed along to our Team Members. We look forward...

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4 of 5 stars
sf bay area
7 Oct 2009 | Trip type: Couples
1/1 found this review helpful

We arrived on October 4, 2009 at 2 pm for two nights. Easy to find parking in the back lot by their motel section, Our comped, 6th floor king bed Atrium room wasn't ready and were told to come back at 3. When we did, still not available and the very nice girl at the desk upgraded us to the... more

Management response from
Lisa Brunson, Manager

Thank you for taking the time to share your experience at the Atlantis. We are happy to hear that you enjoyed your stay with us and your trip to Virginia City! Your comments are important to us and they will be passed along to the appropriate departments. Our goal is to provide our guests with the highest quality Accommodations, Entertainment,...

Nice Stay
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3 of 5 stars
Southwest Michigan
14 Sep 2009 | Trip type: Business

Stayed here for a conference - had a nice room - they have a great sushi bar. more

Management response from
Lisa Brunson, Manager

We appreciate your comments regarding your room accommodations and the Sushi Bar at the Atlantis Casino Resort Spa. Our hotel rooms are still in the process of a remodel and will continue through the New Year. We have a variety of restaurants and amenities for our guests to choose from, and we are happy to hear you enjoyed the Sushi...

HOTEL OK
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3 of 5 stars
northern california
9 Sep 2009 | Trip type: Family

I too was hit with an $11.30 charge per night above and beyond the Priceline charge. I never saw it on Priceline and never saw it on check in. However, the hotel was fair to good. I would have been better off throwing my money into the street rather than gambling. It went that fast with little to no payback.... more

Management response from
Lisa Brunson, Manager

Thank you for your comments. We want to ensure that our guests are aware of any additional fees upon arrival, therefore, information about the $11.30 Resort Fee is posted on all of the third party websites and upon arrival at the Front Desk. If you have any questions please contact us directly and we hope you will choose the Atlantis...

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2 of 5 stars
CA
8 Sep 2009 | Trip type: Business

So we go to check in and were told a higher price than we were quoted over the phone, reason being is that we reserved online. BIG MISTAKE! Reserving online meant we were to pay a higher price. apparently you have to actually call and book with the casino to get the rate they quote you. Someone could have told... more

Management response from
Lisa Brunson, Manager

We appreciate your feedback and apologize for any confusion regarding the hotel room rates. Our guests have a variety of options to choose from when reserving a hotel room, especially on third party websites. Once you book those reservations, the rate is locked in for your hotel stay (similar to the airline companies). We are not sure what the circumstances...

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4 of 5 stars
NCal
5 Sep 2009 | Trip type: Couples

Surprised at the quality of the room, esp for the discounted price with the players card. Disappointed that you have to ask for the players card discounts in the restaurants. Our meals were excellent, and the staff quick to correct problems. Enjoyed our no-smoking room and floor. Hallway carpets need stretching, but there is a sign the floor will be... more

Management response from
Lisa Brunson, Manager

Response: Thank you for taking the time to share your comments about your stay at the Atlantis Casino Resort Spa. We are happy to hear that you enjoyed your stay except for the discovery in your hotel room. I hope you will accept our apologies. We are still in the process of remodeling the hotel rooms and hallways and will...

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2 of 5 stars
North coast of California
16 Aug 2009 | Trip type: Business
2/2 found this review helpful

Booked two nights with Priceline for a 4 star room at a set total price that was to include all taxes and service charges. Upon arrival (after a long drive) was informed by the hotel that there would be an additional $10 a day charge for spa services. My girlfriend tried to use the gym and was told that it... more

Management response from
Lisa Brunson, Manager

Thank you for taking the time to share your comments regarding your stay at the Atlantis Casino Resort Spa. We are disappointed to hear about your frustration about the additional fee upon your arrival and the room accommodation on the 4th floor. We apologize for any inconvenience. We want to ensure that are guests are aware of any additional fees...

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1 of 5 stars
Los Angeles, California
10 Aug 2009 | Trip type: Business, Solo travel
1/2 found this review helpful

I am remiss in writing this review. My husband stayed here in Reno last fall for business during a bike event. Prices were high due to the event. His room in the tower was decent, but not worth the pricing for the event. He stayed two nights. On the second night, at 3 am a man walked into his room... more

Management response from
Lisa Brunson, Ben McDonald - Publicist

I am so glad we were able to resolve this issue, and we are definitely looking forward to your stay with us this September! Again, I am sincerely sorry about your previous experience, and I am hopefully optimistic we will redeem ourselves in your eyes. It was truly a pleasure speaking with you, and I hope you have a great...

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4 of 5 stars
Sacramento, CA
27 Jul 2009 | Trip type: Couples

My girlfriend and I spent last weekend at the Atlantis motor lodge. I read reviews on trip advisor prior to attending and was pleasantly suprised with the condition of the room when we arrived. There was not mold coming off the walls,springs coming out of the mattress, nor seedy people hanging around the motor lodge. We are both in our... more

Management response from
Lisa Brunson, Manager

We appreciate your comments regarding your stay with us at the Atlantis Casino Resort Spa. We have a variety of hotel rooms for our guest to choose from based on their preference of value and room accommodation. We are happy to hear that you enjoyed your stay with us! We hope that you will return to the Atlantis when you...

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Atlantis Casino Resort Spa Also Known As

  • Atlantis Hotel Reno
  • Atlantis Resort Reno
Address: 3800 S Virginia St, Reno, NV 89502