The room was clean and the beds were comfy, that is about all we can say. When 4 people (max allowed) get in the elevator it dropped a little and then made strange grinding sounds going to the 3rd floor. We had six different keys and had to have the front desk person come to let us in our room...
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Although it has been recently renovated, this resort still shows its age. The elevator is slow and old, doors were in bad shape. No WiFi in the rooms but available in the computer room. Those who did not bring their laptops can use the two antediluvian PCs. The swimming pool is covered and the gym is poorly equipped. The peephole...
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this place looks like a motel from the 1950's or 1960's. the rooms smelled musty and full of smoke, even the non-smoking rooms. It was called "Celebrity Resorts" but we were not notified that the name changed to "Legacy Vacation Resorts" The pictures looked nice when we booked this place. If we only had smell-a-vision.They painted the outside of this...
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Booked a hotel with expedia for the hilton the night before we were to stay they called sayed they had issues booking and over booked. So got us a place at the Legacy...(NOT AT ALL WHAT I WAS EXPECTING) Building didn't even have a sign telling you the name of the place only a rug at the front door. Walked...
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Dear Valued Guest,
On behalf of the entire team at the Legacy Vacation Club, Reno I would like to offer you my sincerest apology for your unpleasant experience at my resort. I take your comments and feedback very seriously and have completed a thorough investigation of your allegations. I can assure you, and all of our guests, the Legacy Vacation...
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This was the worst experience I have ever had while staying anywhere, at any time. Painters were painting outside our room when we arrived, our door was wide open. The painters were using the clock radio for music at full blast, cord stretched out to the door. I think they had been using our bathroom. We called down and asked...
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Dear Valued Guest,
Thank you so much for taking the time to write a review. Your comments are one of the best tools we have for maintaining the highest level of comfort and service our guests expect and deserve.
Please allow me to express our sincere apologies. From the nature of your comments, it appears we fell considerably short in...
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LEGACY - that is the new name of this "resort" which at this time is a hotel being renovated - it will never be more than a hotel because it is in a tight neighborhood in Reno, altho a nice area.
It is a few steps from the river, and 15 min stroll to casinos El Dorado Casino. There are...
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