I, too, am a member of large social group in Reno, as is larndt. We were scheduled to have a meeting, mind you, with about 60+ people showing up for dinner and drinks. (No small chump change for any venue on a Tuesday night in Reno!). The meetings are scheduled way in advance and confirmed by the social chairman. The... More

They couldn't find our reservation, once again the servers were " down" so we were charged 20 dollars above the quote! Was 8 am when we checked out and there was no coffee... Not doing that again.. More

I am the social chairman of a large group in Reno. After arranging monthly meetings through the banquet manager and holding 2 consecutive monthly meetings at the Airport Plaza, our large group arrived for the monthly meeting and was greeted by a dark meeting room and no food or service. When I contacted the General Manasger I was told we... More

I had to come into reno to comfort my mother in her final hours and found the 2 nights I spent here to be very unsatisfactory. At my Initial checkin I stood talking to desk clerk with a small dog in my arms for several minutes prior to getting my room. Small dog as in 4 lbs. The clerk was... More

room and furniture are in need of updating. good location and value. More

I had to leave my timeshare because repairs were being made & I was not informed in advance. Being a BW. member, I called, and was given a room with fireplace,recliner, round table, 4 chairs, microwave, refrig. computer access, It was better than the 3 rm. timeshare place for under $100.00 a day. The staff and maintenance needed on the... More

The staff at the front desk and at the restaurant/bar were friendly and helpful. The hotel has a free van available to take guests within two miles of the hotel 24 hours. My only complaint is that over two days I asked to have a broken lamp in my room fixed. No one came to fix or replace it. More

This hotel was beautiful, with a massive entry and ample parking. The hotel and rooms were very clean, and we did not detect any odors from smoking, which is often a problem when visiting Reno. Shampoo and toothpaste samples were available at the front desk. I couldn't find my toothbrush and they were happy to provide one. There's a restaurant... More

As a BW Rewards member, I used my points to stay 1 night free over NYE. When I checked in, the desk agent didn't have me sign anything and I left a cash deposit on the room. Upon check out, Kayla (front desk agent) was extremely rude and unprofessional. She tried to charge me for my room even though I... More