Worst hotel stay ever. Management is rude. Prices are high. Room was dirty. I got bedbugs and ended up bringing them home to my family. Don't stay here. more

The construction between the 2nd and 3rd floors is paper thin. The people in the room above us were up all night talking and walking around in their room. We could hear every footstep and the floor creeked. When they sat on the bed, we could hear the bed springs bending. If you ever stay here, demand a room on... more

Flew in late to Reno (11pm)... had called at a stop-over to ask the desk clerk exactly how far the hotel is from airport (110 feet, just go thru the garage). So we grab our bags, go out the door... and see the parking/rental garage! We walk thru that & see the hotel on the other side of a road... more

On Saturday August 30, we decided to stay at the Best Western Reno Airport. At check in, we were told that we’d have to be entered into their system as a new check in because online reservations (i.e. Expedia or Hotel.com) are NOT GUARANTEED the type of room requested. In any case, the clerk was able to find us a... more

We came to Reno to a different hotel where we had reservations. They had a surprise $125 pet fee that wasn't mentioned online. So we had to scramble to find somewhere to stay. We called The Best Western and were immediately given a pet room at a really economical price for the quality of the room. The pet fee was... more

I was there for a conference and a brand new bracelet, minus the case, was stolen from my room. This was a gift for a friend. When I contacted the front desk, they immediately assumed I had mislaid it, even though I had never taken it out of the case. I was told I had to wait to make a... more

We have stayed at this hotel numerous times when flying out of Reno, and we use their convenient and free park and fly service. This last time, the housekeeping and and maintenance was so miserable we are thinking we will not return. The sheets were DIRTY, and even the clean sheets that housekeeping replaced them with were yellowed and worn.... more

As others have written the hotel is close to the airport and pet friendly. Those are the only positives. After a one night stay, we were surprised to find a double charge when we received our credit card statement. I called the hotel to say that they had made a mistake. Immediately the "manager" said no they had not made... more

We stayed at this hotel for one night on 30th September. Our flight got in late (around 10pm). We used the free phone in the airport to phone the hotel and the shuttle came to get in us in minutes. No problems with check in as place was very quiet. One issue was that as we were late there was... more